Customer Service/Call Center Representative

NTT Data is assisting their Healthcare client with recruiting efforts for a Customer Service/Call Center Representative. This role serves as the first point of contact for new clients and members, responding to inquiries in a professional manner.

Responsibilities:

• Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits
• Assist walk-in customers with plan/claim questions
• Answer email inquiries from members, employers, and providers
• Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate
• Perform other duties as assigned

Requirements:

• Minimum 3 years' experience insurance billing and/or health plan customer service
• Minimum 3 years' experience in Health plan review, preferably for a TPA or commercial insurance company
• Experience in handling calls from provider offices
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening
• High School Diploma
• Minimum of one to three years of experience working with the public