JPMorganChaseRemote
Auto Lending Specialist II - Customer Service
United States
Full Time
1 hour ago
H1B Sponsor Likely
Key skills
Customer service experienceEffective communicationCritical thinkingAuto industry experienceBilingual SpanishCommunication
About this role
JPMorgan Chase is a leading financial services firm that provides a range of financial products. As an Auto Lending Specialist II, you will assist customers with their auto financing needs, ensuring they receive timely service and support throughout the application process.
Responsibilities:
- Interact and provide service customers for Auto Originations
- Provide direction, solutions, and guidance to customers seeking to make a vehicle purchase from a dealer through inbound and outbound customer calls
- Build rapport and establish customer trust in Chase Auto Lending
- Control conversation to gather needed information and accurately update the Chase systems
- Convey auto loan decisions to customers
- Assist customers with changes to the auto loan application and provide next steps to clients based on product offered
- Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)
- Take auto loan applications over the phone for ADA customers & adhere to compliance regulations
- Collaborate with team members and partners by sharing information and expertise while working together to achieve work goals
- Understand Chase Auto products/services and the advantages of each
- Make outbound calls to customers who have filled out an online auto application, expressed interest in auto financing, or who have been prescreened for an auto loan
Requirements:
- High school diploma or equivalent
- Effective verbal and written communication with both external and internal customers
- Exhibit composure while maintaining efficiency during calls by remaining positive, focused, and even-tempered in a fast-paced, time sensitive environment and in challenging situations such as escalations
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Critical thinker and ability to exercise independent judgment
- 1+ year client/customer service/call center experience
- Previous experience in the auto industry
- Bilingual Spanish a Plus