Housekeeping Supervisor | Hilton Aventura Miami

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. 
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction. 
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas. 
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.  Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!