Payroll Implementation Clerk

Description

Position Summary

The Payroll Implementation Clerk is responsible for providing administrative, clerical, and data-entry support to the Payroll Implementation team. This role supports the front end of the onboarding pipeline by receiving payroll quote requests, preparing and issuing payroll service quotes, generating payroll service agreements, and managing their delivery for client e-signature. This position also assists in gathering and entering basic company and employee data, initiating first contact with new clients, and supporting team members with various administrative and operational tasks. The Clerk will report to the Payroll Implementation Manager.

This role helps ensure a smooth, organized, and efficient start to the client's onboarding experience and contributes to a streamlined workflow within the Payroll Implementation department.

FLSA Status: Non-exempt

Requirements

Required Experience and Education

• High school diploma or equivalent required; Associate degree preferred
• 2–4 years of administrative, clerical, or data entry experience, preferably in a professional services or payroll environment
• Strong proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience working in a digital/paperless environment is strongly preferred

Major Duties and Responsibilities

Administrative & Quote Management

• Receives and reviews incoming requests for payroll quotes from internal team members and external sources
• Prepares accurate payroll quotes following firm standards, pricing structures, and approved templates
• Tracks the status of open quote requests and ensures timely turnaround
• Coordinates with Payroll Implementation Specialists as needed to ensure correct assumptions, deadlines, or client requirements

Service Agreement Coordination

• Drafts payroll service agreements based on approved templates and established scope guidelines
• Sends agreements to new clients for electronic signature through approved e-signature platforms
• Tracks outstanding agreements, follows up with clients, and ensures completed documents are properly saved and routed
• Maintains agreement logs, version control, and any required documentation for internal compliance

Client & Data Support

• Serves as an initial point of contact for new clients, providing a professional and welcoming first impression
• Collects and enters basic company and employee demographic information into firm systems when requested
• Supports team members by performing data entry tasks, updating client records, compiling onboarding packets, and uploading client documents
• Assists in scheduling introductory calls or meetings as needed

Department Support

• Provides general administrative and operational support to the Payroll Implementation team
• Helps maintain departmental workflows, checklists, and tracking tools to ensure accuracy and efficiency
• Assists with coordinating internal communication regarding new client onboarding status and quote progress
• Maintains a working knowledge of firm services to direct client inquiries appropriately

Desired Skills, Abilities, and Characteristics

• Strong organizational and task management skills
• Excellent attention to detail and accuracy in data entry
• Ability to manage multiple requests simultaneously while meeting deadlines
• Strong written and verbal communication skills
• Positive, team-oriented attitude with a willingness to support others
• Comfort working in a digital, paperless environment
• Ability to learn firm systems, workflows, and onboarding tools quickly

Working Conditions

AB Payroll, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our offices are open from 8:00 a.m. – 5:00 p.m. Monday through Friday during tax season and offices close at noon on Fridays outside of tax season. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Occasional overtime may be required.

AB Payroll, LLC. is an Equal Opportunity Employer.