Parking Enforcement Officer - Parking Services - UTK

The Parking Enforcement Officer is responsible for supporting the daily operational integrity of campus parking and transportation systems. This position patrols university property to ensure compliance with parking regulations, promotes safety, provides frontline customer service, and supports traffic and event operations. The role requires sound judgment, professionalism, technical proficiency, and a strong commitment to public service.

• Patrol campus parking lots, garages, and roadways to ensure compliance with university parking regulations.
• Make independent decisions regarding issuance of citations, vehicle relocations, and impoundments in accordance with departmental policies.
• Record and report roadway hazards, facility deficiencies, and suspicious activity within parking facilities.
• Conduct and document parking vacancy counts to support utilization analysis and operational planning.
• Evaluate the condition of parking decks and surface lots; report maintenance and safety concerns in a timely manner.
• Provide in-field customer service, responding to questions and resolving concerns professionally and effectively.
• Operate and maintain department-issued technology, including two-way radios, mobile phones, handheld citation devices, license plate recognition (LPR) systems, and related parking management software.
• Accurately input, retrieve, and manage data within parking management systems to ensure enforcement accuracy and record integrity.
• Safeguard assigned equipment and report malfunctions or technical issues promptly.
• Direct vehicular and pedestrian traffic during campus events to ensure safety and efficient flow.
• Support parking logistics and operational execution for athletic events, commencement, and other large-scale campus activities.
• Serve as a professional ambassador of Parking & Transportation Services when interacting with students, faculty, staff, visitors, and the general public.
• Operate state-owned vehicles safely and responsibly in compliance with university, state, and federal regulations.
• Conduct routine inspections of assigned vehicles and report maintenance needs or safety concerns.
• Ensure proper use and care of vehicles during patrol, enforcement, and event assignments.
• Complete required documentation, reports, and official forms accurately and in a timely manner to meet records retention standards.
• Maintain clear and professional oral and written communication in all interactions.
• Document enforcement actions, incident reports, and operational observations with sufficient detail to support administrative review and potential appeals processes.

Required Qualifications

• Education: High School Diploma
• Experience: Excellent interpersonal communication skills. Experience and knowledge of computers and software. Outstanding written and verbal communication skills. 
• Knowledge, Skills, Abilities: 
  • Must have excellent customer service skills and be able to independently handle a situation with an irate customer without escalating the conflict. 
  • Excellent communications skills and customer service experience are essential. 
  • The ability to work overtime for events that mainly occur after hours for normal shift.

Preferred Qualifications

• Education: Associate’s Degree
• Experience: Experience with campus parking environment. Conflict resolution experience. Ability to work independently and make decisions based on The University of Tennessee Traffic and Parking Regulations.
• Knowledge, Skills, Abilities: 
  • Thorough knowledge and understanding of campus layout. 
  • Familiarity of parking policies and general working knowledge of mechanical equipment and tools is also helpful.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. 
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. 
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.  
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. 
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.  
Apply today and join the Tennessee Volunteer community!