Senior Team Lead, Service Delivery

Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery - Senior Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC

 Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing 
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate Team Leads to make sure they’re on track to meet goals and motivate their teams. You’ll work to answer associate questions, resolve issues, provide feedback and know when to escalate to the next level of support. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You’ll report to the Director. We’re looking for an experienced leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

•  Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

• Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on‐going tasks and projects

What You Bring to the Role

• Associate degree, technical school or equivalent work experience

• Minimum 1 year call center or equivalent work experience

• Continuously promote a performance-driven culture and always work towards reaching for amazing

• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

• Consistently mentor and inspire others

• Customer focused mindset

• Computer knowledge

What You Can Expect 

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

•  Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. 

The anticipated range is $25-$27 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote