Veterinary Customer Service Representative

Company Description

Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket pets in the Hudson, New Hampshire. We understand all the different ways your pet communicates love and trust. Our hospital offers many services including annual wellness care, anesthesia and sedation, dentistry, internal medicine, laser therapy, in-house pharmacy, surgery, urgent/immediate care, rehabilitation services, and acupuncture. We are ready with a positive, experienced support staff and excellent clientele and well equipped with ultrasound, underwater treadmill therapy, massage therapy, digital radiography, dental x-ray, and a complete in-house laboratory. We also have our sister hospital 25 minutes down the road in Bedford, New Hampshire, Bedford Veterinary Medical Center.

We are located in beautiful southern, New Hampshire! Our veterinary hospital is located on 288 Lowell Road in Hudson, just south of Manchester and next to Nashua. Tax-free New Hampshire is a fantastic place to live and offers beaches, mountains and city life, all within a short driving distance from our location! It is a paradise for outdoor enthusiasts and is an excellent place to live and/or raise a family!

 To learn more about us, click https://www.lowellroadvetcenter.com

Job Description

We're looking for a friendly, organized, and compassionate Veterinary Receptionist to be the welcoming face and helpful voice of our practice. You'll play a vital role in ensuring smooth daily operations while providing outstanding client service and support to our veterinary team.

About the Role:

As a Veterinary Receptionist, you will be the first point of contact for clients—both in person and over the phone. You’ll help guide them through their visits with empathy, professionalism, and care.

Your responsibilities will include:

• Greeting clients and patients warmly upon arrival

• Maintaining a clean, organized, and welcoming front desk and lobby area

• Triage client concerns and direct them appropriately

• Answering phone calls and emails; routing inquiries as needed

• Scheduling appointments efficiently to maintain daily flow

• Checking clients in and out, processing payments, and reviewing invoices

• Offering emotional support during sensitive or stressful situations

• Supporting a positive client experience from start to finish

Qualifications

Who We’re Looking For:

• At least 1 year of veterinary receptionist or animal care experience preferred

• Compassionate, calm, and confident communicator

• Detail-oriented and able to multitask in a fast-paced setting

• Strong computer and organizational skills

• Positive attitude, team player, and proactive problem-solver

• Self-starter with a desire for continued learning and professional growth

Additional Information

Job Type: Full-time and Part-time

Hospital Hours: Monday – Friday: 7:00 am – 6:00 pm, Saturday 7:00 am – 4:00 pm, Sunday 9:00 am – 3:00 pm

Pay: $18-$22/hr

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.