Senior Analyst, Centurion New York Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The US Consumer Services (USCS) group is responsible for growing AXP's consumer business worldwide, strengthening our global leadership position in the premium and travel space, and delivering exceptional, differentiated customer experiences.

Within USCS’ Travel & Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex’s global premium Card Members.  The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass) and oversees management of Centurion New York, Amex’s first city lounge in NYC. 

The Global Lounge Collection Engagement team drives Card Member engagement for the Lounge benefit, including the Centurion New York (CNY) product strategy, customer experience, and P&L. This Senior Analyst role is responsible for supporting product strategy for CNY, including customer experience, programming strategy and business strategies for digital and marketing. This individual will work closely with the Senior Manager and cross-functional partners to ensure we are delivering a cohesive Centurion New York product narrative and communications through all channels to drive critical product KPIs. 

Key Responsibilities

• Support all product strategy initiatives, working in close partnership with the Senior Manager and cross-functional partners including Lounge Operations, Centurion Card Product, Servicing, Corporate Affairs and Communications, Marketing, Resy, Lounge Digital Services, Finance and Analytics. 
• Own and manage data and reporting workstreams, including monthly scorecard and reporting package
• Champion the customer by developing a deep understanding of who they are and how they behave to inform product strategy
• Work closely with Lounge Operations, Resy and Analytics to build insights to evolve the on-site experience and engagement strategies
• Support adhoc strategic projects in partnership with Senior Manager to drive and enhance product strategy

Minimum Qualifications

• 2-3 years of work experience in a product or partner management role; product marketing experience preferred
• Strong analytical and financial acumen; ability to interpret data, including financial data, and develop insights and recommendations
• Ability to manage multiple priorities autonomously and consistently deliver high impact work
• Strong relationship management and interpersonal skills that enable the ability to drive results, influence and manage expectations across large cross-functional teams and leaders
• Strong organization, communication and project management skills
• Ability to adapt in an ever-changing environment and manage several projects at once while maintaining composure
• Bachelor's Degree Preferred

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions