Director of Group Sales

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Grand Del Mar

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

What is in it for you:

• Excellent training with the opportunity to build a successful career
• Career development opportunities with national and international promotion opportunities
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts 
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.
• Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance Program
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Opportunity to participate in our Leadership Incentive Program
• Sales incentive Plan
• Salary Range: $125,000 - $135,000

What you will be doing:

Reporting to the Director of Comercial, responsibilities and essential job functions include but are not limited to the following:

• Provide strategic leadership to the sales team and mentor direct reports
• Assisting in the development of sales strategies and overseeing the execution of plans and tactics to increase direct revenue across all segments
• Ability to set goals and ensure that the team consistently deliver on goals that are set
• Work closely with the Director of Commercial and assist with the budget, marketing plans and special projects
• Analyze market trends and competitor activities to identify new business opportunities
• Ensure seamless communication between the sales team and other hotel departments
• Participate in industry events and networking opportunities to enhance the hotel's visibility
• Conduct site visits, sales trips, and FAM trips to promote hotel products and services
• Assist in recruiting, selecting, and training new sales team members
• Handle high-level client negotiations and resolve complex customer issues
• Strong knowledge of the Group segment (primary) Transient, Tour and BT markets (secondary)
• Work closely with the Fairmont Global Sales team and leverage all corporate resources
• Fairmont Experience Preferred
• Strong Technical Knowledge

Qualifications

Your experience and skills include:

• Proficiency in organizational planning, implementation and the ability to successfully manage multiple projects simultaneously
• Minimum of five years hotel sales management experience preferred
• Bachelor’s Degree and/or Hotel Management Degree preferred
• Must be results oriented with ability to be flexible
• Ability to understand and interpret financial data
• Positive attitude and supportive, team based approach towards the attainment of the hotel's goals
• Ability to travel and work flexible hours and days
• Working knowledge of Microsoft Office Suite of products
• Working knowledge of Opera Sales & Catering a plus

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.