Key skills
CommunicationSales
About this role
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Offer product samples to help customers discover new items.
- Inform customers of natural food specials.
- Recommend natural food items to customers to ensure they get the products they want and need.
- Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal and special ads.
- Ensure proper temperatures in cases and coolers are maintained.
- Observe scheduled shift operating hours.
- Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
- Demonstrate creative merchandising.
- Maintain high standards of performance.
- Keep displays fully stocked and conditioned according to department standards.
- Must have extensive knowledge of nutritional product information.
- Maintain displays and special promotions appropriately.
- Assist with building displays and special promotions.
- Assist with breaking down loads and stocking assigned sections.
- Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum
- Ability to handle stressful situations
- Effective communication skills
- Must be able to meet the minimum physical demands of the position
- Knowledge of basic math: counting, addition, and subtraction
- Must be 18 or older
Desired
- Retail experience
- High school diploma or equivalent
- Second language: speaking, reading and/or writing
What you’ll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.