Senior Software Engineer, Observability

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

We are seeking a highly skilled and experienced Senior Software Engineer to join our Observability Engineering team to create and modernize observability tools that allow engineers to understand application behavior. You will have the opportunity to directly impact the direction and architecture of our observability platform, focusing on developer enablement, platform architecture and reliability. If you are a seasoned engineer that excels where software development meets infrastructure please apply. 

What You’ll Do:

• Design, write, and maintain software that enables developers to efficiently interact with our observability platform.
• Lead the modernization of our observability platform architecture by evolving it toward scalable, cloud-native and OpenTelemetry-aligned standards.
• Work closely with cross-functional teams to understand requirements and design solutions that are intuitive, efficient, scalable, and reliable.
• Provide technical leadership for the Observability team to design and implement strategies for  improving observability standards, optimizing costs, and enabling product teams.
• Lead the development of software solutions to enable engineers to seamlessly use metrics, monitors, traces and logs.
• Identify opportunities for automation and process improvement to enhance developer productivity.
• Collaborate with engineers and vendors to integrate solutions seamlessly into cloud environments.
• Conduct code reviews and provide constructive feedback to other team members.
• Stay up-to-date with the latest trends and technologies in observability and software engineering.

What You’ll Need:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
• 4+ years of software development and/or observability related experience.
• Expertise in observability platforms components and administration.
• Strong programming fundamentals (Go/Python).
• Expertise in enterprise observability best practices.
• Strong understanding of software design principles and best practices.
• Experience with infrastructure as code (IaC) tools and practices (e.g. Terraform).
• Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab ArgoCD).
• Familiarity with AI tools and their utilization into daily work (e.g., Claude, Cursor, Glean etc ).
• Excellent problem-solving skills and ability to think strategically about observability platform design.

Preferred Qualifications:

• Experience with curating and improving observability tools at scale.
• Experience with open telemetry and open telemetry collectors.
• Experience developing observability automation.
• Experience with security and compliance in cloud environments.

Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.