Customer Service/Inside Sales Representative
Edmonton, Alberta, Canada
Full Time
1 week ago
Key skills
GoSalesforceCRMTime ManagementSales
About this role
Customer Service/Inside Sales Representative
Conuvo Construction Materials
About Us
RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. Since 1994, RMC Group of Companies has expanded the business to more than ten operating entities to provide a one stop shop for all our customer’s concrete needs. With such rapid expansion, there is ample opportunity for growth and development for employees. We treat our employees like family and look for the very best. Come be a part of our growing team!
What Conuvo Offers
• Competitive wages and vacation time
• Full scope benefits package (health, dental, life, disability, etc.)
• Employee assistance programs
• Employee perks and discounts
• Employee referral bonus
• Opportunities for training and professional development
• Team events and lunches
Position Overview
The Inside Sales Representative serves as a primary point of contact for customers, delivering knowledgeable, responsive, and solutions-focused service. You will be responsible for managing customer relationships, processing orders, providing product recommendations, and supporting the sales team. You will be a key point of contact for customers, ensuring their needs are met efficiently and effectively while contributing to our growth through upselling and cross-selling opportunities.
Responsibilities
• Respond to inbound customer inquiries by phone, email, or in-person, providing excellent customer service at all times.
• Provide detailed product information and recommendations based on customer needs.
• Address customer concerns and/or issues promptly and professionally.
• Build and maintain long-term relationships with existing clients and new customers.
• Assist customers in selecting the right materials for each project.
• Provide quotes and process orders accurately and efficiently.
• Support the outside sales team by tracking and following up on sales leads.
• Upsell and cross-sell products to existing customers, ensuring customers have the materials they need for upcoming projects.
• Input and manage customer orders in the company’s sales system.
• Work closely with the logistics team to ensure accurate and timely order fulfillment.
• Ensure inventory is properly tracked and orders are shipped without delays.
• Maintain up-to-date knowledge of the company’s products and the construction industry.
• Educate customers on product specifications, uses, and benefits.
• Collaborate with the sales team and other departments to meet customer needs.
• Provide feedback to management on product trends and customer feedback to help improve sales strategies.
• Maintain a clean, stocked, and welcoming showroom for customers.
• Adhere to safe working policies and procedures including wearing PPE in the warehouse, completing weekly HSE reviews, reporting hazards, etc.
• Other duties as assigned.
Qualifications
• 3-5 years of prior experience in customer service or inside sales, preferably within the construction or building materials industry.
• Reliable transportation, a valid driver’s license, and a clean drivers abstract.
• Familiarity with a CRM software, such as Salesforce, and Microsoft Office Suite.
• Degree or diploma in Supply Chain, Management, Marketing, Business Administration, or a related field is an asset.
• Familiarity with or willingness to learn marketing functions is an asset.
• Willingness to learn and adapt to changing work environment
Key Attributes
• Excellent verbal and interpersonal skills in-person, over email, and on the phone.
• Proven customer service skills with the ability to go above and beyond to exceed customer expectations.
• Strong time management and organization skills.
• Team attitude, with the ability to support all areas of the business as needed.
• Safety conscious mind-set.
Hours of Work:
Regular work week will be Monday through Friday 7:30am – 4:30pm. Overtime maybe required on an infrequent basis.
Work Environment
• This is primarily an in-office position.
• PPE Is required while in the warehouse including CSA certified steel-toed boots.
RMC Group of Companies is an Equal Opportunity Employer and operates without discriminating on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, mental or physical disability or pardoned criminal conviction
Conuvo Construction Materials
About Us
RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. Since 1994, RMC Group of Companies has expanded the business to more than ten operating entities to provide a one stop shop for all our customer’s concrete needs. With such rapid expansion, there is ample opportunity for growth and development for employees. We treat our employees like family and look for the very best. Come be a part of our growing team!
What Conuvo Offers
• Competitive wages and vacation time
• Full scope benefits package (health, dental, life, disability, etc.)
• Employee assistance programs
• Employee perks and discounts
• Employee referral bonus
• Opportunities for training and professional development
• Team events and lunches
Position Overview
The Inside Sales Representative serves as a primary point of contact for customers, delivering knowledgeable, responsive, and solutions-focused service. You will be responsible for managing customer relationships, processing orders, providing product recommendations, and supporting the sales team. You will be a key point of contact for customers, ensuring their needs are met efficiently and effectively while contributing to our growth through upselling and cross-selling opportunities.
Responsibilities
• Respond to inbound customer inquiries by phone, email, or in-person, providing excellent customer service at all times.
• Provide detailed product information and recommendations based on customer needs.
• Address customer concerns and/or issues promptly and professionally.
• Build and maintain long-term relationships with existing clients and new customers.
• Assist customers in selecting the right materials for each project.
• Provide quotes and process orders accurately and efficiently.
• Support the outside sales team by tracking and following up on sales leads.
• Upsell and cross-sell products to existing customers, ensuring customers have the materials they need for upcoming projects.
• Input and manage customer orders in the company’s sales system.
• Work closely with the logistics team to ensure accurate and timely order fulfillment.
• Ensure inventory is properly tracked and orders are shipped without delays.
• Maintain up-to-date knowledge of the company’s products and the construction industry.
• Educate customers on product specifications, uses, and benefits.
• Collaborate with the sales team and other departments to meet customer needs.
• Provide feedback to management on product trends and customer feedback to help improve sales strategies.
• Maintain a clean, stocked, and welcoming showroom for customers.
• Adhere to safe working policies and procedures including wearing PPE in the warehouse, completing weekly HSE reviews, reporting hazards, etc.
• Other duties as assigned.
Qualifications
• 3-5 years of prior experience in customer service or inside sales, preferably within the construction or building materials industry.
• Reliable transportation, a valid driver’s license, and a clean drivers abstract.
• Familiarity with a CRM software, such as Salesforce, and Microsoft Office Suite.
• Degree or diploma in Supply Chain, Management, Marketing, Business Administration, or a related field is an asset.
• Familiarity with or willingness to learn marketing functions is an asset.
• Willingness to learn and adapt to changing work environment
Key Attributes
• Excellent verbal and interpersonal skills in-person, over email, and on the phone.
• Proven customer service skills with the ability to go above and beyond to exceed customer expectations.
• Strong time management and organization skills.
• Team attitude, with the ability to support all areas of the business as needed.
• Safety conscious mind-set.
Hours of Work:
Regular work week will be Monday through Friday 7:30am – 4:30pm. Overtime maybe required on an infrequent basis.
Work Environment
• This is primarily an in-office position.
• PPE Is required while in the warehouse including CSA certified steel-toed boots.
RMC Group of Companies is an Equal Opportunity Employer and operates without discriminating on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, mental or physical disability or pardoned criminal conviction