Scheduling Supervisor - Security Industry

Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.

Position Overview: 

The Site Security Scheduling Supervisor supports daily operations by coordinating employee scheduling, maintaining administrative processes, ability to interview candidates, review invoices, assist with on-site management of staff, and ensuring compliance with the collective agreement, company policies, and client contractual obligations.  This role is critical in maintaining staffing levels across assigned sites while balancing operational needs, union requirements, and employee relations in a unionized security environment.  The position reflects Securitas core values of Integrity, Vigilance, and Helpfulness. 

Compensation: $26.00 to $28.50 per hour. 

This position is an active new/open vacancy.

Key Responsibilities

Scheduling & Workforce Management

• Create, maintain, and adjust schedules to ensure proper coverage for our client’s site in accordance with operational requirements and collective agreement provisions. 

• Assign shifts based on seniority, availability, qualification, and union rules where applicable. 

• Coordinate last-minute coverage, call-offs, vacation requests, and shift changes while minimizing overtime costs. 

• Maintain accurate scheduling records in WFM system. 

• Monitor trends and provide recommendation to leadership regarding staffing efficiencies. 

Administrative & Operational Support: 

• Provide administrative support to District Manager and Site Manager. 

• Maintain employee files, licensing records, training certifications, and documentation in compliance with regulatory and company standards. 

• Assist with onboarding interviews and administration, uniform and equipment tracking, and access credentials. 

• Prepare operational reports, schedules, and correspondence. 

Payroll & Reporting Support

• Verify schedules and hours for payroll accuracy and timely submission. 

• Track absences, overtimes, and leave of absence.

• Support reporting related to staffing levels, vacancies, and workforce utilization. 

Employee & Client Communication 

• Act as a primary point of contact for scheduling inquiries from security guards and supervisors. 

• Maintain professional and respectful communication wit employees, clients, and stakeholders. 

• Support a positive workplace culture aligned with Securitas values. 

Qualifications & Experience

• Previous scheduling or administrative experience, preferably in a unionized security service environment. 

• Knowledge of collective agreements and unionized workplace practices. 

• Strong organizational, problem-solving, and multitasking skills.

• Proficiency with scheduling software and Microsoft Office Suite.

• Ability to work in a fast-paced, high-volume operational environment. 

• Excellent communication and conflict-resolution skills. 

Work Conditions

• Monday to Friday working hours may vary between 07:00 a.m. to 6:00 p.m.

• Required to work in office.

• May require frequent travelling to various branch offices. 

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities and persons with disabilities. Accommodations are available for applicants with disabilities throughout the recruitment process. We value diversity and inclusion and encourage all qualified people to apply.

Thank you to all that apply.  Those selected for an interview will be contacted. 

Securitas Canada does not ask for money, bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process. 

Further information about the Company: www.securitas.ca

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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.