Community Engagement Officer

About MA’AN

MA’AN Development Center is an independent, non-governmental, non-partisan Palestinian development and training institution established in January 1989, registered by law as a non-profit organization.  The main office is in Ramallah, and the four branch offices are located in Gaza, Khan Younis, Tulkarem, and Jenin.  MA’AN's work is informed by the necessity of creating independent, self-reliant initiatives that lead to the development of human resources for sustainable development, which incorporate values of self-sufficiency and self-empowerment.

Job Summary

MA’AN is currently implementing a project that aims to address the critical water, sanitation, and hygiene needs of conflict-affected populations across the Gaza Strip. MA’AN is actively seeking a competent and highly qualified Community Engagement Officer to support inclusive and accountable WASH delivery by coordinating the project activities with community structures and integrating community feedback into program design and implementation

The main duties include:

• Lead the selection process of partner community structures in line with project criteria, ensuring appropriate geographical representation and equitable access to vulnerable groups.
• Develop and implement a comprehensive community engagement plan for the project activities in coordination with the selected community structures.
• Supervise and provide technical guidance to the community engagement team to ensure effective implementation of activities.
• Coordinate onboarding, training, and supervision of all community structure focal points.
• Ensure standardized application of WASH tools, assessment templates, and SOPs.
• Review and validate lists/data received from community structure focal points before submission to the WASH Information Unit.
• Conduct regular field visits to ensure quality assurance, provide mentorship, and monitor adherence to project standards.
• Maintain direct communication with the community structure focal points and resolve operational issues.
• Liaise closely with the MEAL team to ensure community feedback is systematically collected, analyzed, and integrated into programmatic learning.

Requirements

Qualifications:

• BA with at least 3 years of relevant professional experience in community engagement and mobilization, preferably in emergency settings.
• Proven experience working with community structures, including CBOs, local committees, protection committees, and others
• Strong understanding of humanitarian principles, protection mainstreaming, accountability to affected populations (AAP), and core humanitarian standards.
• Strong ability to work under pressure, meet deadlines, prioritize workload, and multitask.
• Strong facilitation, communication, and interpersonal skills
• Proficiency in Microsoft Office applications, particularly MS/Project, Word, and Excel.
• Strong reporting and documentation skills in both Arabic and English.