Job Title: System Support Technician III Modality: Remote Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST Role Overview The System Support Technician III plays a key role in supporting Tekmanagement clients through a combination of project execution (60%) and escalated Tier 2 support/service maintenance (40%). This role proactively supports day-to-day technology operations including workstation setup, printers, phones, hardware/software troubleshooting, installations, upgrades, and infrastructure improvements. Strong collaboration with Account Managers, Project Managers, and Senior Management is essential. The ideal candidate brings technical expertise, initiative, and a solutions-oriented mindset to enhance client environments. Core Values Trustworthiness: Honest, accountable, dependable. Excellence: Commitment to high-quality service and continuous improvement. Knowledgeable: Value expertise and ongoing learning. Stewardship: Protect client businesses and manage time responsibly. Key Responsibilities Technical Support & Project Work Support and manage MSP client environments. System design, analysis, and requirements gathering. Disaster Recovery planning and execution. Backup and recovery management (physical and virtual). Deploy and configure Windows Server environments. Manage on-premises Active Directory. Administer Hyper-V (priority) and VMware virtualization. Configure replication, failover, and high-availability systems. Azure administration (foundational level). Office 365 administration (required). Exchange administration. SQL basics: installation, migration, backup. Foundational networking (routing, NAT, firewalls, VLANs, RADIUS/LDAP, SSL). Root cause analysis for escalated issues. Identify automation and scripting efficiencies (PowerShell preferred).

Requisitos

Required Experience 5+ years of hands-on IT support or systems administration. Mandatory MSP experience. Strong virtualization and server administration background. Experience managing multiple client environments simultaneously. Core Competencies Strong customer service orientation. Clear and professional communication (internal & client-facing). Advanced troubleshooting and critical thinking. Adaptability in fast-paced environments. Strong prioritization and multitasking skills. Leadership maturity and initiative. High proficiency in: Windows Server, Active Directory, Hyper-V, VMware, Failover/BDR, Office 365, Exchange, Azure (foundational), PowerShell, MSP tools. Character Expectations We value professionals who demonstrate: Integrity and ethical behavior Humility and openness to feedback Positive and uplifting attitude Service mindset and compassion Self-motivation and work ethic Results orientation Accountability Dependability Protection of company brand and client trust Respectful, collaborative behavior aligned with our core values Technical Skills (Critical) Hyper-V and VMware Windows Server Administration Active Directory (on-prem) Office 365 Administration MSP background (required) SQL basics Virtualization and server management

1550 System Support Technician III

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Requisitos