Software Implementation Project Manager I

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. This position is responsible for planning, executing, and overseeing project management activities related to the implementation of practice management software and services to customers.

Responsibilities:

• Design, implement, test, and document functionality based on customer business requirements and workflows
• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
• Ensure timely and effective customer service expectations are always met and/or exceeded times
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Proven professional experience with both client/server and cloud based (SaaS) applications and services
• Proven professional experience with regulatory compliance and requirements including HIPAA
• Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible for working towards and assisting in the achievement of individual, team, department, and company goals

Requirements:

• Typically, 2 to 4 years of related professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• Basic understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility
• Clinical experience in Dental preferred