K12 ERP Project Manager - Client Services

Harris Computer is a company focused on providing solutions for the education sector, and they are seeking a Project Manager for their Client Services team. The role involves managing project scope, resources, and ensuring successful implementation while interfacing with various departments and supporting change management activities.

Responsibilities:

• Oversee the project and manage execution to plan
• Run client kick-off, planning and design meetings
• Participate in regular, internal and external project management meetings
• Handle internal and external project status reporting
• Manage to project scope on time and on budget
• Ensure good cooperation with team members and with other teams
• Post Go Live Project Support for issue resolution
• Being available to travel to customer
• Assist with Pre-Sales workshops and the creation of Statement of Work documents
• Act as the primary client contact representing the company during the Project
• Run customer functionality workshops
• Guide customers in designing the solutions configuration applying best practices and for maximizing business benefits
• Oversee execution of the multiple solution implementation work streams; and at times run parts of the execution
• Document and review functional / technical specifications and gain approval from the customer
• Develop and Maintain Project Plans
• Manage Project Escalations both internally and externally
• Seek additional opportunities and managing Project Change requests to ensure Project Scope is maintained
• Oversee Configuration progress, all Test phases, Deployment, and Post Go-Live support
• Contribute to company objectives by enhancing value brought to customers for service offerings, company expertise and delivery processes
• Develop understanding of software used by assigned projects to communicate effectively with potential clients and current clients in the implementation process
• Identify opportunities for enhancement and improvement of the implementation processes
• Support global knowledge program and stimulate cross team knowledge sharing
• Manage the required cooperation with other teams: commercial, technical and support teams
• Other duties as assigned by management

Requirements:

• Bachelor's degree in Business or Technology related field from an accredited institution
• Must have 3+ years of experience as a Project Manager in Software Implementations
• Knowledge of project management tools and software packages
• Experience managing the implementation of an ERP solution
• Ability to operate well in fast-paced, collaborative environment
• Operational, technical marketing and management skills
• Must be a good communicator
• Leadership qualities and excellent problem-solving ability
• Government contract and delivery experience preferred
• Up to 60% travel required
• MBA or MPM
• 8+ years of experience with School ERP Implementations