YoungWilliams is seeking an Admin 1 to manage data entry and customer service tasks. This role involves accurately entering program-related data, maintaining data integrity, and assisting callers with their inquiries.
Responsibilities:
- Enters data from various source documents into designated computer programs
- Generates and maintains data reports, notifying management of inconsistencies or issues
- Performs database queries to support analysis and reporting
- Interprets, selects, or codes items from a variety of document sources
- Conducts audits of own work and/or others to ensure compliance with procedures
- Supports special projects and provides consistent updates to management
- Participates in task-oriented groups to represent the department and resolve issues
- Answers incoming calls from consumers, including the general public, prospective enrollees, and representatives
- Tracks and documents all inquiries using applicable systems
- Facilitates fulfillment of caller requests via mail, email, or download
- Escalate calls or issues to designated staff when necessary
- Facilitate translation services for non-English speaking callers
- Regular and timely attendance
- Other duties as assigned
Requirements:
- Enters data from various source documents into designated computer programs
- Generates and maintains data reports, notifying management of inconsistencies or issues
- Performs database queries to support analysis and reporting
- Interprets, selects, or codes items from a variety of document sources
- Conducts audits of own work and/or others to ensure compliance with procedures
- Supports special projects and provides consistent updates to management
- Participates in task-oriented groups to represent the department and resolve issues
- Answers incoming calls from consumers, including the general public, prospective enrollees, and representatives
- Tracks and documents all inquiries using applicable systems
- Facilitates fulfillment of caller requests via mail, email, or download
- Escalate calls or issues to designated staff when necessary
- Facilitate translation services for non-English speaking callers
- Regular and timely attendance
- Other duties as assigned
- High School Diploma or GED required
- 2 or more years of related experience preferred