Admin 1 - Data Entry Customer Service

YoungWilliams is seeking an Admin 1 to manage data entry and customer service tasks. This role involves accurately entering program-related data, maintaining data integrity, and assisting callers with their inquiries.

Responsibilities:

• Enters data from various source documents into designated computer programs
• Generates and maintains data reports, notifying management of inconsistencies or issues
• Performs database queries to support analysis and reporting
• Interprets, selects, or codes items from a variety of document sources
• Conducts audits of own work and/or others to ensure compliance with procedures
• Supports special projects and provides consistent updates to management
• Participates in task-oriented groups to represent the department and resolve issues
• Answers incoming calls from consumers, including the general public, prospective enrollees, and representatives
• Tracks and documents all inquiries using applicable systems
• Facilitates fulfillment of caller requests via mail, email, or download
• Escalate calls or issues to designated staff when necessary
• Facilitate translation services for non-English speaking callers
• Regular and timely attendance
• Other duties as assigned

Requirements:

• Enters data from various source documents into designated computer programs
• Generates and maintains data reports, notifying management of inconsistencies or issues
• Performs database queries to support analysis and reporting
• Interprets, selects, or codes items from a variety of document sources
• Conducts audits of own work and/or others to ensure compliance with procedures
• Supports special projects and provides consistent updates to management
• Participates in task-oriented groups to represent the department and resolve issues
• Answers incoming calls from consumers, including the general public, prospective enrollees, and representatives
• Tracks and documents all inquiries using applicable systems
• Facilitates fulfillment of caller requests via mail, email, or download
• Escalate calls or issues to designated staff when necessary
• Facilitate translation services for non-English speaking callers
• Regular and timely attendance
• Other duties as assigned
• High School Diploma or GED required
• 2 or more years of related experience preferred