Customer Success Manager / Associate Director, Advertising

CommerceIQ is an AI-powered digital commerce platform that helps brands optimize their online sales. They are seeking a Customer Success Manager specializing in Search Advertising to manage and execute advertising campaigns for enterprise clients, focusing on achieving profitable revenue growth through effective campaign management.

Responsibilities:

• Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces
• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Analyze campaign performance data to identify trends, insights, and actionable recommendations
• Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively
• Collaborate with our internal teams to shape new features

Requirements:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 5+ total years of professional work experience
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
• Experience managing Amazon search marketing budgets in the multi-million dollar range
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written
• Track record of retaining and renewing Enterprise customers in the SaaS space