Key skills
Service Cloud expertiseSalesforce.com platformTechnical architectureMachine LearningProcess optimizationCTI integrationsCRM AnalyticsTeam mentorshipAnalytical skillsLucid Chart proficiencyLucid Spark proficiencyBachelor's DegreeProblem-solving skillsCollaborationAIAnalyticsTableauSparkSalesforceCRMLeadershipCustomer SuccessSales
About this role
Atrium is a consulting firm that specializes in AI-driven solutions, helping clients achieve measurable impact through innovative technology. In this role, you will work with customers to optimize their use of Salesforce and other cloud platforms, providing strategic leadership and technical architecture expertise to enhance their data management capabilities.
Responsibilities:
- Lead strategic visioning sessions and workshops (vision mapping, customer journeys, and roadmaps) to translate complex business needs into actionable system features and scalable solutions
- Serve as the primary liaison between stakeholders and technical teams, utilizing deep expertise in Service Cloud (Case Management, Omnichannel, Console, Knowledge, and Service Cloud Voice)
- Architect multi-cloud and multi-system solutions, including CTI integrations and CRM Analytics, while creating comprehensive landscape diagrams and use cases
- Conduct in-depth analysis of current systems, data, and operations to identify areas of improvement and create documentation that aligns with business value drivers
- Manage cross-departmental expectations and dependencies, translating complex data and automation needs into clear, actionable recommendations
- Demonstrate a profound understanding of the Salesforce.com platform and its dependencies, backed by relevant certifications and implementation experience
- Guide and mentor junior members of the Business Analyst team to foster growth and delivery excellence
Requirements:
- 8+ years of experience delivering consulting services to medium and large enterprises, with a proven track record of leading large, cross-functional workshops (10–50+ participants)
- Bachelor's Degree in a related field (e.g., Computer Science, Business, MIS) or an equivalent combination of education and work experience
- Strong analytical, problem-solving, and troubleshooting skills, with the ability to exercise mature judgment under adverse conditions
- Proficiency with Lucid Chart and Lucid Spark for process mapping and architectural visualization
- Demonstrated expertise in Sales Cloud and Service Cloud (certifications required)
- Ability to work from a U.S.-based home office and travel up to 25% as needed
- Knowledge of Tableau or CRM Analytics is highly preferred
- An enthusiastic and confident team-player mindset with a relentless focus on customer success