Business Analyst

Swoon is seeking a Business Analyst to support Flight Shopping Domain projects and Roadmap in all planning execution and delivery efforts. The role involves analyzing channel/customer/project requests and requirements, ensuring the development team receives adequate information, and acting as a Subject Matter Expert.

Responsibilities:

• Ensure the development team gets adequate requirements and/or engage with requesting teams as appropriate to identify where requirements gaps need to be addressed
• Coordinate with business partners to gather the information required to understand deliverables and associated project timelines
• Write requirements documents as needed to close gaps
• Prepare domain estimates
• Attend wall walks/requirements meetings/user story reviews
• Attend IT Status and other meetings for non-Enterprise projects to represent Shopping and prepare notes/ use cases for team consumption
• Subject Matter Expert
• Develop expertise in the domain and act as a consultant/reference to Business, other IT teams and channel partners regarding domain functionalities
• Represent Shopping domain in meetings & act as proxy for Sr. Manager, when needed
• Gather onboarding information, as needed
• Schedule & facilitate knowledge transfer sessions for new hires
• Help review weekly accomplishments

Requirements:

• Bachelor's degree in information systems, Business Administration and/or equivalent work experience, education, or training
• +3 years of Industry experience as System or Business analyst
• Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile, fast-paced environment
• Looking for a strong level of nimbleness and agility in shifting between tasks and juggling changing priorities
• Capable of managing multiple priorities, tasks, projects, and deadlines
• Ability to promote ideas and make sound decisions as a member of a team of technical experts
• Analytical and problem-solving skills
• Understands and has been involved in Agile development techniques in a hybrid Agile/Waterfall environment
• Must be resourceful in this role, when a need or problem is identified, resource is expected to take initiative to help figure out how to get it filled or resolved or take responsibility him/herself to take appropriate action toward identifying a path forward
• Proficient with Azure DevOps (ADO) and Team Foundation Server (TFS)
• Ability to effectively communicate both orally and in writing with all levels of employees and management, in formal and informal settings
• Works well in collaborative and individual settings
• Proficient with Microsoft Project, Word, Excel, and standard Office tools
• Successful completion of interview required to meet job qualification
• CSM - Certified Scrum Master a plus
• Familiarity with JIRA
• Airline experience
• Familiar with ServiceNow
• Familiar with Microsoft Visio