Key skills
SaaS business modelsAnalytical skillsSQLBusiness analysis toolsClient relationship developmentCommunication skillsOrganizational skillsProblem-solving skillsTeam collaborationAISaaSCRMCommunication
About this role
VertexOne is the recognized leader in SaaS platforms for utilities across North America. The Business Analyst I is an entry-level role responsible for supporting data-driven decision-making across the organization by gathering and analyzing business data to improve operational efficiency and product performance.
Responsibilities:
- Collect, clean, and analyze data from internal systems (e.g., CRM, product usage, billing platforms)
- Troubleshoot software issues and perform root cause analysis. Analyze and document workarounds to software issues
- Participates in internal and external meetings
- Assists Level II and Level III analysts
- Create documentation with direction from Level II and Level III analysts
- Recreate reported issues in test environment and document
- Provide updates to Client including summary of issue and resolution
- Apply technical knowledge to come up with business solutions
- Conduct an impact analysis before any solution is implemented
- Work cooperatively in a team environment to meet the goals of the department and of the company
- Organize and prioritize assigned tasks using VertexOne’s ticketing system
Requirements:
- 0–2 years of experience in a business analyst, data analyst, or similar
- Familiarity with SaaS business models and key performance indicators
- Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)
- Foundational knowledge of business analysis tools and techniques
- Basic knowledge of SQL or willingness to learn
- Advanced analytical and problem-solving skills
- Ability to develop client relationships
- Advanced organizational skills
- Ability to manage multiple responsibilities, while effectively focusing on priority issues
- Strong communication skills(written, reading comprehension, listening, verbal)
- Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards
- Minimal travel required (10%)
- Utility experience or Meter-to-Cash preferred
- Knowledge of Customer Information Systems (CIS) Billing systems
- Experience working with AI tools for data analysis
- Understanding of database principles and control files