Technical Product Manager, Service Delivery

Zayo Group is a provider of mission-critical bandwidth to impactful companies, and they are seeking a highly skilled Technical Product Manager to drive the strategic direction of their technology solutions for Network Service Delivery. The role involves overseeing system architecture, managing product strategy, and collaborating with various stakeholders to enhance customer experiences.

Responsibilities:

• Product Strategy and Vision: Work with the Product Manager to define and communicate the long-term product vision and strategy for Service Delivery technology, aligning with overall business goals and keeping a keen eye on how AI and automation can generate outsized efficiencies
• Stakeholder Communication: Effectively communicate product vision, roadmap, and progress to both technical and non-technical stakeholders
• Stakeholder Management: Work with the Product Manager to collaborate with a wide range of stakeholders, including engineering, project management, field teams, and executive leadership, to gather requirements, define priorities, and ensure alignment
• System Architecture: Drive the overall architectural design of systems, including SiteTracker, ServiceNow, Salesforce, homegrown tools, and documentation platforms leading with integration. Ensure long term scalability, security, and performance of architecture and integrations
• Technical Requirements: Translate business needs into detailed technical requirements and specifications, including data models, workflows, integrations, and user interfaces. Diving into code and APIs as needed to deeply understand problems
• Cross-Functional Collaboration: Work closely with engineering, design, and quality assurance teams to ensure successful product development, delivery, and launch
• Vendor Management: Evaluate and manage third-party vendors and technology solutions for novel solutions to improve performance and cost
• Release Planning: Work with software engineering to oversee product releases, ensuring smooth deployments, minimal disruption to operations, and effective communication to stakeholders
• Performance Monitoring: Define and track key performance indicators (KPIs) to measure product success, identify areas for improvement, and drive iterative development
• Customer Discovery: Run discovery sessions with both internal and external customers to discover and define use cases and needs
• Documentation and Training: Ensure the creation and maintenance of comprehensive technical documentation and customer-facing deliverables, and facilitate user training as needed
• Research and Innovation: Stay up-to-date with the latest technology trends (especially AI) in project management, document managed, process optimization and related areas and identify opportunities to leverage them to improve our products and services

Requirements:

• Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent experience
• Minimum of eight (8) years of experience in product management, with a focus on technical or infrastructure products
• Strong software engineering background with a solid understanding of software development principles and practices, with preferred 5+ years in a production software team
• Proven experience in designing and implementing complex system architectures
• Strong understanding of APIs, integration patterns, and data management principles
• Expert level SQL, and working with open source tooling such as Prometheus and Grafana
• Proficiency in Python to write ad-hoc scripts and prototypes for working with data sets, testing integrations and concepts
• Excellent ability to write clear, concise, and detailed technical requirements and specifications
• Previous experience working with Salesforce and ServiceNow APIs
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences
• Proven ability to lead and influence cross-functional teams
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Multiple years with a company providing infrastructure based products, such as IaaS, PaaS, CSPs
• Adjacent experience with any type of physical construction, such as telecom, utility, or building construction and associated practices and workflows
• Experience with user-centered design principles