IT Business Analyst

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals, bridging business needs and technical capabilities.

Responsibilities:

• Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics
• Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications
• Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates
• Partner with business leadership and teams to refine backlog, prioritize work, and support story creation
• Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff
• Foster trust and act as a liaison to ensure shared delivery goals across teams
• Develop a deep understanding of system functionality and business rules to support both project work and operational activities
• Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency

Requirements:

• Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role
• Strong communication, leadership, and relationship-building abilities
• Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms
• Bachelor's degree or equivalent experience