Director, Solutions Engineering AMERICAS - West

Riverbed Technology is the leader in AI observability, helping organizations optimize user experiences through AI automation. The Director of Solutions Engineering will drive the pre-sales technical vision and growth of the Solutions Engineering organization across the Americas West Region, leading a high-performing team to accelerate revenue and ensure exceptional customer outcomes.

Responsibilities:

• Lead, mentor, and develop a team of Solutions Engineers supporting enterprise and strategic accounts across the Americas West region
• Establish a culture of technical excellence, accountability, customer empathy, and continuous improvement
• Define and execute the regional pre-sales strategy aligned with global GTM, Product, and Sales leadership
• Partner with Regional Sales leadership to drive new business, expansions, and renewals across large enterprise and strategic customers
• Own and optimize key performance metrics including win rates, pipeline influence, POC success, technical validation cycles, and SE capacity planning
• Collaborate with Product, Engineering, and Marketing to influence roadmap, deliver differentiated demos, and create compelling technical content and field enablement
• Represent the Solutions Engineering organization in regional business reviews, forecasting, and executive planning sessions
• Build scalable processes for technical discovery, architecture design, POCs, workshops, and value-based evaluations
• Act as a senior technical executive sponsor for key customers, helping shape complex observability strategies and long-term platform adoption

Requirements:

• 10+ years in customer-facing technical roles such as Solutions Engineering, Sales Engineering, Architecture, or similar
• 5+ years leading and scaling high-performing SE teams, ideally in a Director-level role within a SaaS or enterprise software company
• Deep expertise in one or more of the following domains: AIOps, Digital Employee Experience, Cloud Observability, Network Observability, Infrastructure Observability, and/or Application Observability
• Proven success partnering with enterprise and strategic Sales teams to drive significant revenue growth and large, complex deal execution
• Strong experience operating in fast-paced, competitive, high-growth SaaS environments
• Executive presence with exceptional communication, storytelling, and influence skills at C-level and VP-level
• Strategic mindset with the ability to balance long-term regional planning with hands-on leadership and deal engagement