Compliance Risk Management Lead (Travel) – Vice President

Bring your expertise to JPMorganChase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

 

As a Compliance Risk Management Lead - Vice President within CCOR (Compliance, Conduct and Operational Risk ) team, you will provide and independent oversight, assessment of the processes, risks and controls related to the Connected Commerce CCOR team. You should have an expertise of the travel industry to support the effective execution of the firm‑wide Compliance Program for Travel. You will develop and execute a complex compliance program to manage regulatory exposure in the Travel business, provide day‑to‑day compliance advice and oversight for Connected Commerce initiatives, and stays abreast of evolving laws, regulations, and travel technologies to guide new and existing projects. You will work closely with various departments to discharge their responsibilities under the CCOR Framework and will be a key point of contact for operational risk and regulatory compliance-related queries and audits. In this role, you will be required to have a strong understanding of risks and regulatory requirements, strong analytical skills, and the ability to work collaboratively with various departments to enable business success in a controlled manner.

 

Job Responsibilities

• Lead New Business Initiative reviews for Travel & Lodging (T&L),  identification of new or incremental Compliance Conduct and operational risks (CCOR) across products, partnerships, and markets.
• Proactively engage T&L business leaders on risk and control matters; surface issues early and drive remediation plans with clear owners, milestones, and residual‑risk rationale.
• Own T&L inputs to legal‑entity and LOB compliance/operational risk assessments; identify vulnerabilities specific to booking, fulfillment, payments, chargebacks, and vendor ecosystems.
• Monitor effectiveness of T&L controls (inventory commitments, marketing claims, refunds/cancellations, third‑party SLAs); recommend practical enhancements and track outcomes.
• Prepare concise T&L risk reporting for senior management; support regulatory requests/exams with domain‑specific materials, narratives, and evidence and develop management, stakeholder, and regulator presentations in order to communicate issues, recommendations, and status of initiatives
• Ensure T&L activities /Initiatives comply with applicable laws, regulations, and industry standards, guide exam readiness and response strategy and able to
• Assess and aggregate risks across different lines of business and products and present results to relevant stakeholders in Compliance and the business.
• Represent CCOR (2LOD) in T&L governance forums and with auditors/regulators; provide clear updates, credible risk assessment, and decisions supported by data and Staying abreast of the evolving business and regulatory landscape governing Travel to provide Compliance guidance to the Connected Commerce organizations on regulatory risk created by new and existing projects
• Act as T&L subject‑matter expert on emerging digital initiatives (e.g., identity, AI‑assisted personalization, partner platforms), advising on risk controls and safe deployment.
• Collaborate with CCOR, Legal, Controls, Operations, Finance, and Sourcing to give expert T&L guidance; align oversight with business priorities without compromising standards.
• Review T&L policies and procedures to validate they reflect regulatory change and industry best practices (e.g., disclosures, pricing transparency, inventory availability, dispute handling) and continuously improve team practices in T&L oversight; standardize playbooks, leverage analytics/AI tools for monitoring and testing, and share domain training to uplift capability across CCOR.

 

Required qualifications, capabilities and skills

• Minimum 5+ years of banking, experience in Travel and/or banking across Compliance, Legal, Risk, Control, Audit, or Business functions.
• Proven decision-making ability with a track record of managing multiple tasks and priorities.
• Strong verbal and written communication skills and pay high attention to detail.
• Demonstrate capability to learn quickly and manage multiple demands.
• Self-starter who can drive and own their own deliverables whilst continuing to collaborate with the broader team.
• Strong written and oral communication and ability to provide defendable advice, and partnership-building.
• Comfortable with engaging with all levels of the organization on risk and control matters.

 

Preferred qualifications, capabilities and skills

• 5+ years in Compliance/Risk leadership (Second Line/CCOR preferred) with deep travel industry/regulatory and travel‑technology expertise; prior oversight of complex, multi‑LOB programs.
• Proven track record designing and executing monitoring and testing (with metrics/KPIs), aggregating risks across products/LOBs, and driving issue management from root cause through remediation to audit‑ready closure.
• Advanced qualifications preferred: CRCM, CAMS, CIA/CISA, or PMP; advanced degree (e.g., JD, MBA, MS in Risk/Analytics) and experience engaging regulators and internal audit.
• Strong data fluency to support CCOR oversight (e.g., SQL and visualization tools such as Tableau/ThoughtSpot), with ability to influence cross‑functional partners (Business, Legal, Controls, Risk, Operations) and present to senior stakeholders.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans