Front of House Supervisor

Description

DoubleTree by Hilton Augusta is looking for a service-driven and hands-on Front of House Supervisor to lead daily restaurant and bar operations while delivering the warm, welcoming hospitality our guests expect. This role is responsible for supervising front-of-house team members, ensuring exceptional guest experiences, and maintaining service standards consistent with Hilton brand expectations.

The ideal candidate is an energetic leader who thrives in a fast-paced environment, leads by example on the floor, and is passionate about creating memorable guest experiences through professionalism, accountability, and teamwork.

• Supervise and coordinate the activities of servers, hosts, bussers, and bartenders during shifts.
• Ensure prompt, courteous, and professional service to all guests.
• Oversee table assignments, guest seating, and service flow for maximum efficiency.
• Assist in training, coaching, and evaluating staff performance.
• Monitor food and beverage presentation, portion control, and service quality.
• Address guest inquiries, complaints, and feedback in a timely and professional manner.
• Maintain cleanliness and organization of dining and service areas.
• Perform opening and closing duties, including cash handling, shift reports, and setup/breakdown.
• Ensure compliance with food safety, sanitation, and alcohol service regulations.
• Collaborate with kitchen staff to ensure proper coordination of service and menu execution.
• Ability to accurately use various office and accounting software. 

Requirements

• 1–3 years of supervisory experience in a restaurant or hospitality setting.
• Strong leadership, team building, and communication skills.
• Excellent customer service and interpersonal abilities.
• Must be available for weekends, holidays, and varying shifts.
• Ability to remain calm under pressure and handle guest concerns with professionalism.
• Familiarity with POS systems and basic reporting tools.
• Certification in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Assist with all functions of the F&B department to ensure guest satisfaction as directed.
• Ability to assist with various accounting and office tasks as needed.
• Attend required meetings.