Tech Scholar Intern

Title: Field Service Technician

Department: Service

Type: Full-Time, Non-Exempt

Reports To: Service Manager

 

Date Modified: 01/2024

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

·         Consulting

·         Material Handling Equipment, Parts, and Service

·         Automated Mobile Robots

·         Vision guided vehicles and automated guided vehicles

·         High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

·         WMS/WES/WCS solutions and Software

·         Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

·         Telematics

Job Summary
If you’re ready to make a difference in a company that relies on and appreciates your unique talents, you’re in the right place. Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers. That’s why we put so much into the hiring, training, and continued development of our technicians in the field. Whether you’re an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level.

Responsibilities

·         Troubleshooting: You'll be responsible for identifying and diagnosing electro-mechanical problems with equipment, as well as performing installations and repairs as needed.

·         Customer Interaction: You'll interact directly with customers to understand their concerns, recommend appropriate actions to resolve issues, and ensure complete satisfaction with the service provided.

·         Professionalism: Maintaining a professional demeanor is essential. You'll represent the company positively, fostering goodwill with customers through superior customer service.

·         Repair Work: You'll execute repairs efficiently and effectively, ensuring that analyzed situations are addressed promptly and professionally.

·         Scheduled Maintenance: Performing scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively addressing any necessary repairs identified during maintenance checks.

·         Inventory Management: Keeping track of parts and supplies inventory in your service van, ensuring that you have the necessary resources to complete repair and maintenance tasks.

·         Van Maintenance: Ensuring the service van is properly maintained and stocked with necessary equipment and supplies.

·         Safety Compliance: Adhering to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer.

·         Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

·         Must have and maintain a valid driver's license with a clean driving record.

·         High school diploma or equivalent is required.

·         1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred. This experience provides a solid foundation for the technical aspects of the role.

·         You should possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems. This includes the ability to read schematics and technical manuals, which are essential for diagnosing and repairing equipment accurately.

What You’ll Need for Success

·         Interpersonal Skills: Communicate effectively and courteously with customers, ensuring their needs are understood. Ability to simplify technical concepts for non-technical individuals.

·         Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.

·         Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.

·         Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.

·         Industry Awareness: Stay updated on industry advancements and product availability to make informed recommendations.

·         Equipment Operation: Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.

·         Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

·         Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.

·         Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.

·         Annual Uniform & Boot Allowance

·         Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.

·         Paid On the Job Training

·         Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.

·         Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

·         Company-sponsored social events and team-building activities.

·         Employee recognition program

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with transitioning between work sites. Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the capacity to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays. Effective communication with both internal and external customers via telephone, demonstrating clear articulation and voice control, is essential. The ability to hear is necessary for communicating with coworkers and customers, as well as for safely operating equipment in noisy environments.

This role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements. It frequently involves exposure to oil, grease, dirt, extreme seasonal temperatures, outdoor elements, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

Travel and Schedule Requirements: This position requires daily travel to customer sites in order to fulfill job responsibilities. Occasionally, overnight travel may be required to accommodate project needs or attend training classes. Due to the nature of the job requirements, work hours for this position are subject to change to meet the needs of the customer. This may include overtime, shift work, on-call duty, weekends, and holidays.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!