Medical Services Assistant Outpatient/Full time /Pain Management/Wallingford

Gaylord Specialty Healthcare is a health system dedicated exclusively to medical rehabilitation. We provide inpatient and outpatient care for people at every point in their journey from illness or injury to the most advanced state of recovery they can achieve. Our Mission: To enhance health, maximize function, and transform lives. Our values: Integrity, Compassion, Accountability, Respect and Excellence. These values guide us in providing quality patient care and transforming the lives of our patients. 

Job Summary:

This role involves a combination of clinical and administrative responsibilities, performed independently.  The individual reviews patient health status, history and care coordination issues, collaborating with clinicians to assess medical intake information and participate in care planning.  They deliver patient care in accordance with established Gaylord policies, procedures, and care standards.  Additionally, the individual handles all reception scheduling and clerical tasks necessary to support the department’s patient care operations, demonstrating flexibility to accommodate the needs of both clinical and reception areas throughout the workday.

 Independently Provides Full Clinical Review and Intake of Patients 

• Conducts comprehensive evaluations of patients health needs for the visit
• Gathers detailed medical history and current symptoms
• Utilizes appropriate diagnostic tools and techniques
• Develops individualized care plans based on patient needs

 Prepare Report post intake including patients psychological/Emotional needs Utilizing PHQ9 and intake discussion

• Assess functional abilities and limitations in daily activities and mobility
• Evaluated emotional well-being and mental health status, assisting with providing psychological support needs
• Understanding and analyze the patients social context, including living conditions and support systems.

 Vital Documentation and Patient Examination Support

• Accurately document vital signs and patient status in medical records
• Review and assemble complete medical records, ensuring all necessary information is available for the clinician
• Prepare the exam rooms ensuring they are clean, organized and equipped with required supplies
• Assist the clinicians during patient examinations and procedures by providing support and facilitating efficient work flows

 Patient Communication and Medical Management

• Respond promptly and effectively to patient calls, addressing inquiries and concerns with clinical advice.
• Manage medication- related issues including refills, side effects, and adherence while documenting all interactions in medical records.
• Review and assess patient needs and requests to ensure comprehensive care and follow up.
• Alter the physician to urgent care issues, ensuring timely intervention and appropriate actions are taken.

Qualifications:  

*Certified or Registered Medical Assistant required.  Minimum one year experience in an acute care or outpatient setting required. Certification or Registration required.

*Experience with an electronic practice management system required.

WORK SCHEDULE:

Full-time/Monday-Friday

7:30 a.m. -  4:00 p.m. 

 

We Are An Equal Opportunity Employer – M/F/D/V