About this role
The Pool Monitor performs guest safety and recreational work supervising, swimming and enforcing regulations for the residents. An essential responsibility of this role includes ensuring cleanliness, setting -up and safety of all areas and facilities and attend to all guests needs within the pool area as per the safety guidelines.
Fridays, Saturdays, and Sundays from 11am to 8:00pm. Hours per week will vary.
- Observes and patrols pool and enforces safety regulations.
- Provide excellent service consistent with the HOA's standards operating procedures and brand attributes.
- Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..
- Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
- Willing to take ownership of all resident requests and complaints, and communicate complaints/issues to Community Manager.
- Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
- Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to the Manager.
- Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
- Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
- Customer Service skills.
- Customer Service skills.
- Be able to communicate effectively. Ready to work varied shifts during Weekdays, weekends and holidays.
- High School diploma or equivalent.
- Basic Computer knowledge.
- Previous experience working as a Pool Guest Attendant or Lifeguard.