Key skills
LeadershipProject ManagementRisk ManagementBudgetingCommunicationTime ManagementCollaborationPresentation Skills
About this role
Manager Operational Prog Mgmt (E4021) - 260042: MGT-B50
The Manager plays a critical role in the successful relationships between the IEEE SA and Volunteer community as they are the direct link to IEEE for the volunteer community and also oversee the OPM team developing the relationships. The overall purpose of this position is the management of a team of professional program management staff. The incumbent in the role establishes and maintains key relationships and provisions of oversight and guidance to politically charged and/or high profile consensus building groups/ecosystems. He/She serves as the primary managerial resource to their team, and also functions as a front-line resource to the IEEE-SA volunteer community ensuring: the identification of activities that pose a potential legal liability to IEEE; the communication and implementation of policy changes to their teams and committees (e.g., development of training material); collaboration on policy changes with the SASB committees (as needed); and identification of opportunities to improve work flows through possible changes in policy, tools and training. The Manager must have thorough knowledge of the Standards Development process, IEEE SA Policy & Procedures, and the specific policies of their assigned committees to be able to facilitate the knowledge to staff and to the leadership and members of the volunteer community
The role reports to the Director of the Operational Program Management department and manages 2-5 direct reports. This position works under a minimal level of supervision and has the authority to determine their employees' schedules, to make staffing recommendations, to manage recruitment processes, the contracting, and the direction of consultants used for professional service programs, to request vendor bids and to make recommendations for projects that require external resources. This position may also be asked to periodically assist the Department head or other department managers in Operational Program Management department functions.
Key Responsibilities
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.
PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.
For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
Description
Job SummaryThe Manager plays a critical role in the successful relationships between the IEEE SA and Volunteer community as they are the direct link to IEEE for the volunteer community and also oversee the OPM team developing the relationships. The overall purpose of this position is the management of a team of professional program management staff. The incumbent in the role establishes and maintains key relationships and provisions of oversight and guidance to politically charged and/or high profile consensus building groups/ecosystems. He/She serves as the primary managerial resource to their team, and also functions as a front-line resource to the IEEE-SA volunteer community ensuring: the identification of activities that pose a potential legal liability to IEEE; the communication and implementation of policy changes to their teams and committees (e.g., development of training material); collaboration on policy changes with the SASB committees (as needed); and identification of opportunities to improve work flows through possible changes in policy, tools and training. The Manager must have thorough knowledge of the Standards Development process, IEEE SA Policy & Procedures, and the specific policies of their assigned committees to be able to facilitate the knowledge to staff and to the leadership and members of the volunteer community
The role reports to the Director of the Operational Program Management department and manages 2-5 direct reports. This position works under a minimal level of supervision and has the authority to determine their employees' schedules, to make staffing recommendations, to manage recruitment processes, the contracting, and the direction of consultants used for professional service programs, to request vendor bids and to make recommendations for projects that require external resources. This position may also be asked to periodically assist the Department head or other department managers in Operational Program Management department functions.
Key Responsibilities
- Provide support to the OPM team and assist in relationship building and management within the volunteer community that they oversee.
- Provide direct support to the assigned Standards Committees and subgroups and serve as the primary point of contact for IEEE through regular communication and collaboration.
- Establishes positive relationships with standards development and collaboration and consensus volunteer community to assist in aiding the standards development process (SASB/committee/working group/societies) including effective conflict, issue and problem resolution
- The incumbent will engage directly with the IEEE SA Volunteer community to deliver regular guidance throughout the standards development process.
- Operations Management
- Participates in the management of the operations infrastructure that supports the Operations Program Management area for near- and long-term program growth
- Supports the overall strategic direction of the Operations Program Management Team
- Assigns and manages the provision of services
- Evaluates and manages the tools and resources required to support the business and operational needs
- Risk Management
- Manages and performs oversight of their team’s activities to identify potential legal issues.
- Manages and oversees the collaboration of staff, legal counsel, or designated volunteer committees to protect the IEEE’s reputation and reduce liability
- Determines and implements effective resolutions.
- Manage programs for the avoidance of actual or perceived anti-competitive behavior
- Financial Oversight
- Contributes to the fiscal management of assigned cost centers.
- Contributes to the accurate budgeting, forecasting, invoicing, financial reporting, and profit and loss determination of assigned cost center
- Human Capital Management
- Performs staff evaluations and creates performance improvement plans, as needed.
- Forms, leads, and contributes to cross functional teams within the IEEE-SA and the IEEE, as needed.
- Encourages and fosters career development of direct and indirect reports.
- Manages recruitment, contracting, and direction of consultants used for professional service programs.
- Manages additional staff in a cross matrix management structure to contracted service obligations.
- Program Management Oversight
- Manages their teams’ delivery of program management support to all identified consensus development activities.
- Manages the delivery of baseline project management services to entity based working groups.
- Manages the delivery of funded support to working groups.
- .
- Ensures that participant expectations are met for high-level, immediate, and expert advice on:
- o Moves through the standards development process or other consensus oriented process in an expedited fashion
- o Reaches consensus within group served, with due consideration to the cultural sensitivities of all nationalities represented
- o Ensures accommodation of the needs of an internationally diverse clientele (e.g., teleconferences to accommodate participants in disparate time zones; meetings in geographically diverse locations).
- Program Management
- Responsible for building and maintaining relationships with the volunteer community
- Employs experience-based knowledge to engage politically sensitive and high-value/high-profile projects and groups.
- Provides accurate, timely, proactive and direction to pre-standardization and standards developing committees in such matters as procedures, meeting management, tools, legal, technology and global issues that are consistent with IEEE-SA practices and policy, including internal (departmental) practices and messaging.
- Ensures that due process is provided during the standards development process by monitoring developments, researching related complaints/issues from and about committees and cultivating good relationships with participants.
- Serves as a front-line resource to identify/alert IEEE to potential legal liability
- Leads/Assists with defining requirements for tools to reduce the administrative burden on collaboration and consensus community members, resulting in a positive comparison of IEEE to other SDOs
- Develops/Coordinates agreements with external entities and be aware of Working Group agreements.
- Leads/Serves on special project teams to address potential changes, issues or new policy and procedures.
- Mentors Program and Associate level staff to ensure competence in matters pertaining to procedures, management, legal issues, technology, and international environments.
- Leads/Participates in the development of or provide input into training material for staff and volunteers
- Proactively engages with industry leaders to identify potential new IEEE-SA revenue generating businesses and public imperative opportunities.
- Provides front line diagnosis, remedy, and/or referral for constituent tool and service challenges.
- Provides the following input for professional service contracts: services and schedule that will meet the need of the client; appropriate terms and condition; deliverables, fees, and fundraising guidance.
- Fulfills the duties outlined within professional service contracts, ensuring full awareness of policies and procedures of the IEEE.
- Manages the finances of assigned groups including invoicing, and profit and loss determination, and provides timely and accurate forecasts.
- Manages the contracting needs of assigned groups.
Qualifications
Education- Bachelor's degree or equivalent experience related field Req
- Technical degree Pref
- 4-7 years Related industry experience, with a focus on program or project management in a technical environment Req
- Demonstrated experience in ensuring adherence to processes and policies, as well as best practices Req
- Demonstrated experience developing successful working relationships with internal and external stakeholders Req
- Demonstrated experience working with a diverse, global community Req
- Demonstrated ingenuity, diplomacy and resourcefulness
- Superior written and oral communications skills mandatory
- Situational awareness and ability to escalate conflict/conflict resolution in the areas of oversight
- Demonstrated knowledge of engineering and technical industries
- Demonstrated knowledge of the value and use of standards in global marketplaces
- Demonstrated knowledge of the standards development process, the standards environment, and potential legal liabilities
- Ability to monitor technical, political and economic forces that affect the standards development process
- Ability to sense issues, inappropriate behavior and activities and communicate/escalate effectively
- Must possess demonstrated leadership and strong project management skills
- Must possess excellent time management and the ability to handle multiple projects simultaneously
- Must have organizational and professional interpersonal/communication skills
- Must possess the ability to mentor/coach team members
- Ability to exercise sound judgment, while parsing through complex issues, with minimal supervision.
- Moderate travel required; valid travel credentials e.g. passport required
- Advanced knowledge and use of Microsoft Office Suite
- Advanced knowledge and use of databases and online/web-based interfaces
- Advanced Presentation skills
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.
PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.
For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
===============================================
Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.