Arbitration Admin
Buffalo, New York, United States of America
Full Time
6 days ago
No H1B
Key skills
SalesforceCRMNegotiation
About this role
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)
What you will do:
The Arbitration Administrator will report to the Arbitration Manager, with a primary responsibility to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The Arbitration Administrator will research all issues and recommend final decisions regarding all post auction issues that arise. The Arbitration Administrator will also perform all duties assigned by the Arbitration Manager. The Arbitration Administrator must also know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.
• Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions
• Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration
• Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.
• Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations.
• Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)
• Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)
• Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping
• May perform accounts receivable duties
• Understand and enforce the ACV Arbitration policies and procedures
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance
• Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager.
• Maintain a good flow of communications with entire team including all management.
• Recommend new customer services and procedures to the Arbitration Manager.
• Other duties as assigned
What you will need:
• Minimum - High School or GED
• Preferred - 4 Year / Bachelors Degree -
• 3 years Customer service and/or claims roles
• Experience with Salesforce or other CRM strongly preferred.
• A minimum of 1 year of mechanical experience preferred.
• Automotive auction experience strongly preferred.
• Ability to be self-motivated and able to work independently.
• Adapt quickly to shifting priorities and assists others in doing so.
#LI-CG1
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)
What you will do:
The Arbitration Administrator will report to the Arbitration Manager, with a primary responsibility to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The Arbitration Administrator will research all issues and recommend final decisions regarding all post auction issues that arise. The Arbitration Administrator will also perform all duties assigned by the Arbitration Manager. The Arbitration Administrator must also know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.
• Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions
• Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration
• Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.
• Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations.
• Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)
• Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)
• Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping
• May perform accounts receivable duties
• Understand and enforce the ACV Arbitration policies and procedures
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance
• Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager.
• Maintain a good flow of communications with entire team including all management.
• Recommend new customer services and procedures to the Arbitration Manager.
• Other duties as assigned
What you will need:
• Minimum - High School or GED
• Preferred - 4 Year / Bachelors Degree -
• 3 years Customer service and/or claims roles
• Experience with Salesforce or other CRM strongly preferred.
• A minimum of 1 year of mechanical experience preferred.
• Automotive auction experience strongly preferred.
• Ability to be self-motivated and able to work independently.
• Adapt quickly to shifting priorities and assists others in doing so.
#LI-CG1
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.