Serve as a strategic advisor and executive partner to some of our largest and most complex customers.
Drive measurable outcomes and strengthen multi-threaded relationships.
Ensure that our solutions align with each agency’s strategic goals around safety, transparency, and community impact.
Balance executive engagement with day-to-day program execution.
Influence outcomes across diverse stakeholders, from command staff to IT to city leadership.

5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.
Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.
Strong understanding of organizational goals, budgeting cycles, and how to tie Flock’s solutions to tangible operational and community outcomes.
Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.
Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.
Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.
Understanding of government operations, procurement processes, or public safety workflows (Preferred).

Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today
Women of Flock, Flock Proud, LEOs and Melanin Motion.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.

Customer Success Manager

Key skills