Customer Service Specialist

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Customer Service Specialist

A Customer Service Specialist is responsible for all aspects of the ordering process including, but not limited to: order entry, purchasing, expediting, and providing order status to customers. These individuals also work closely with Sales, Accounting, Operations, Suppliers, and most other groups within the company by providing timely updates and responses to various requests.

Customer Service Specialist Responsibilities:

• Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation
• Support the Sales team in meeting customer needs and providing exceptional customer experiences
• Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed
• Collaborate with Order Administrator team to provide back-up support & assistance with workload and problem solving
• Collaborate with the Accounting team to resolve pricing and invoicing issues
• Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly
• Other duties as assigned in support of delivering exceptional customer experiences

Customer Service Specialist Skills/Qualifications:

• 1-2 years of experience with order entry, purchasing, and expediting preferred
• Experience with an ERP (complex order entry and financials software) system preferred
• Aptitude to consistently execute standard operating procedures, delivering quality results
• Thrives on providing and enhancing exceptional customer experiences
• Eager to ask questions and understand the big picture strategies
• Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues
• Capable of managing multiple tasks and deadlines simultaneously
• Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools

Customer Service Specialist Working Conditions:

Includes working primarily in an office setting, with occasional visits to the shop. This position may require evening, and weekend hours on an infrequent basis.  

Customer Service Specialist Compensation:

Base Wage Range:  Hourly Rate: $20-24/hour, dependent on relevant job-related and industry experience.  Candidates with 5-10 years of direct experience may be paid higher in the range. This is a non-exempt role, eligible for overtime pay.

Other Variable Compensation:  Eligible for annual profit share award after six months with the company.

About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and paid time off starting at 16 days per year.