Customer Success Ops Manager - West-Coast

Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $350M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, Toyota, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

As a Customer Success Ops Manager – Rental, you will manage rental car partners while taking a hands-on operational role to ensure accurate damage validation, system maintenance, and process compliance. You will serve as the primary on-site point of contact, driving operational excellence and long-term customer relationships through the UVeye platform.

A day in the life and how you'll make an impact:

• Build strong, trusted relationships with Site GM’s and rental partners, serving as the first point of contact for any UVeye-related issue or guidance.
• Focus on damage validation (DVIRs), ensuring damages are captured and validated with the necessary evidence.
• Monitor the support platform on a daily basis to track tickets resolution process.
• Guide, train, and coach on-site teams in system operation, maintenance, and best practices.
• Analyze key performance metrics, identify trends, and proactively address site-specific challenges to consistently deliver ROI and maximize value for clients by consulting their business and leveraging UVeye.
• Simultaneously manage multiple site relationships while maintaining operational excellence and customer satisfaction.

Requirements

• 3+ years of experience in Customer Success, Account Management, or similar roles, preferably in SaaS.
• Proven ability to manage multiple strategic accounts or operational projects.
• Hands-on, operationally minded, with a passion for system accuracy and site-level execution.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
• Accountable, highly organized, detail-oriented, and capable of prioritizing multiple tasks in a fast-paced environment.
• Strong technical attitude, with general knowledge of software, dashboards, analytics, and CRM platforms.
• Familiarity with the automotive or rental car industry is an advantage.
• Willingness to travel up to 50% of the time for site visits

Benefits we offer: 

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $80,000 – $105,000. In addition, this position is also eligible for Bonus. 

Travel & Physical Requirements:

This role involves regular on-site work within automotive environments and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout automotive service lanes, inspection areas, airports, and outdoor lots. 

The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at automotive locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why UVeye:

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our  Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.