Network Technician-Implementation and Support

Job Summary:

The Network Technician I is responsible for implementing network changes, resolving technical issues, and supporting the stability of Midco’s network. The role ensures network installations, upgrades, and maintenance activities are completed accurately and with minimal disruption to operations. It contributes to reliable service by troubleshooting equipment, coordinating with the Network Operations Center, and maintaining clear technical documentation. The position supports organizational goals by helping maintain a secure, resilient, and high‑performing network environment.

 

Responsibilities:

• Execute MOPs to implement network changes or update code.
• Recognize and rectify a wide range of data network related issues.
• Monitoring and reviewing of systems and ticketing queues
• Basic understanding of Layer 2 and Layer 3 networks.
• Play an active role in network installations.
• Collaborate with the team on projects and department initiatives to meet team goals.
• Hands-on experience with Local Area Network (LAN) and Wide Area Network (WAN) protocols.
• Perform basic problem-solving and network troubleshooting.
• Examine and install the network equipment and circuits.
• Assist as “smart hands” in lab network environment – rack, stack, and power equipment.
• Identify and resolve any issues related to the network and its equipment.
• Resolve IOS bugs and equipment failure issues with router, switches and hub vendors.
• Work closely with Midco’s Network Operations Center (NOC) on all aspects of Midco’s network.
• Test and troubleshoot issues with Infinera transport equipment.
• Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
• Ensure proactively the Midco network is secure from outside attack or penetration.
• Organize and schedule upgrades and maintenance without deterring others from completing their own work
• Work independently on technical tasks and assignments.
• Share knowledge of the Midco network and its components within team.
• Engage vendors to assist with troubleshooting network issues.
• Ensure viable disaster recovery and back up plans are in place for all network elements.
• Operate and drive a vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

 

Required Qualifications:

• Highschool Diploma/GED or equivalent.
• Minimum 1 years of network experience.

Work Environment:

• The noise level in the work environment is moderate.
• May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Heavy keyboard/mouse usage required with repetitive movements. 

Physical Demands:

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• Frequent use of hands and fingers for typing, writing, and operating standard office equipment (keyboard, mouse, phone, etc.).
• Ability to travel off site to Midco or customer locations.

Mental Demands:

• Analyze network performance and troubleshooting data to identify root causes of connectivity, configuration, or equipment issues.
• Apply logical, sequential thinking when executing Methods of Procedure (MOPs), validating steps, and ensuring changes are implemented accurately.
• Maintain situational awareness while working in live network environments, recognizing the potential impact of changes and escalating risks appropriately.