Service Advisor

Description

Swickard Toyota | Edmonds, WA | High-Volume Store | Hospitality-Driven Service

• Prior automotive service advisor experience required

At Swickard, hospitality does not stop at the showroom door — it continues in the service drive.

At Swickard Toyota in Edmonds, our Service Advisors are trusted guides. You protect the guest’s time, explain repairs with clarity, and ensure every interaction reflects integrity and follow-through. If you value preparation, transparency, and consistent execution — you will like how we operate.

About Us

Swickard Auto Group is a hospitality company that happens to sell cars. Across 40+ rooftops, we scale performance through standards, training, and repeatable processes.

Swickard Toyota is a high-volume, fast-paced store with strong service traffic and loyal guests. Our advisors play a critical role in retention, revenue, and long-term relationships.

What You’ll Do

• Greet guests promptly and conduct thorough vehicle intake
• Clearly explain recommended maintenance and repairs
• Provide accurate estimates, timelines, and follow-up communication
• Coordinate with technicians to ensure efficient workflow
• Monitor repair progress and keep guests informed
• Close repair orders with clarity and professionalism
• Build long-term relationships through trust and consistent follow-up
• Maintain accurate documentation in the CRM and DMS

How We Operate

• Structured dispatch and technician workflow
• Strong parts processes to minimize delays
• Clear repair order standards and documentation expectations
• Leadership focused on guest satisfaction and operational excellence
• Consistent coaching and accountability

Performance Expectations

• Maintain high CSI performance
• Consistently achieve labor and parts sales goals
• Protect effective labor rate through proper menu presentation
• Ensure 100% compliance with dealership processes
• Deliver timely, accurate communication to every guest

What It Takes

• Prior automotive service advisor experience required
• Toyota experience a plus, not required
• Strong communication and organization skills
• Ability to manage multiple repair orders simultaneously
• Professional presence and steady follow-through
• Valid driver’s license with clean driving record

Compensation & Benefits

• Competitive base pay plus performance incentives
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Ongoing training and career development
• Employee vehicle purchase and service discounts

Why Swickard Toyota – Edmonds

• Strong service traffic and earning potential
• Stable leadership and structured processes
• Opportunity to grow within a multi-store organization