Telecommunications Phone Specialist

Job Type Full-time Description

About Chartis Federal  

Chartis Federal is a premier systems engineering and integration firm specializing in mission-critical IT and communications solutions for law enforcement, homeland security, and defense. As a trusted prime contractor with over $160 million in task order awards, we operate across 22 states and support essential government missions worldwide.

Our commitment to excellence has fueled our year-over-year growth, earning us recognition twice as a Washington Technology FAST 50 company and securing a place on the Inc. 5000 list for five consecutive years. At Chartis Federal, our mission is clear: keeping heroes safe and connected—on the battlefield, on the border, and in our backyards. 

Position Overview

We are hiring a Telecom Radio Specialist to support a federal government customer, based in Philadelphia, Pennsylvania.

As a Telecom Radio Specialist for our Federal Protective Service (FPS) Tactical Communications (TACCOM) Support Services (TCSS) contract, you will play a vital role in ensuring the seamless operation, maintenance, and optimization of telecom radio systems. You will be responsible for troubleshooting telephony and radio related issues, implementing upgrades and providing customer service support to a federal law enforcement dispatch facility. 

Responsibilities

• Manage telecommunications systems that include an Enterprise VOIP system, advanced applications, such as voice messaging, unified messaging, digital networking, and basic and enhanced call centers.
• Assist the call center managers and end users with solutions to technical problems and implementations of telecommunications hardware, software, operating systems, utilities, and networks.
• Assist in performance and coordinating (including with vendors) the installation, troubleshooting, maintenance, repair and reconfiguration of telecommunications equipment. 
• Assist in evaluating the facility’s telecommunication needs, gathering data, soliciting support and planning for service needs as they are determined.
• Review and analyze technical documentation to ensure adequate telecommunications support equipment has been identified in support of new equipment installations.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
• Perform analysis of system-generated statistics and make recommendations for hardware/software/traffic configurations and resource allocation.
• Coordinate changes in voice communication requirements caused by changes in the business needs of the client.
• Assist in reviewing plans and performance to ensure they are in conformance with organizational guidelines, procedures, and requirements.
• Prepare documentation for processes and procedures.
• Review technical specifications & plans and evaluate proposed equipment configurations for suitability and interoperability with existing system and network architectures.
• Serve as main site contact for user inquiries regarding voice communications equipment use, capabilities and on-site troubleshooting.
• Provide user support and guidance for telecom related issues including system operation/understanding, voicemail lockouts and resets.
• Support the Phone system and equipment: install and move phone extensions as requested; maintain an accurate inventory of all phone equipment and lines in the call center; conduct initial testing and repair of all phones in the call center; conduct initial testing and repair of audio recording system for radio dispatch and emergency phone calls; ensure all channels are labeled and recording correctly in the recording system; and assist in coordination and repair of recording equipment.
• Build, test, install and troubleshoot network cabling, terminate to network devices and draft respective wiring diagrams.
• Install, test and maintain physical plant wiring such as analog lines, termination blocks (66/110), and endpoint terminations.
• Support the Alarm Receiver system and equipment: program, maintain and repair associated analog lines and inside wiring.
• Support the IP-based Radio system and equipment: update alias database information; maintain console configurations; coordinate updates for the console and radio system; program radio equipment for client regions; coordinate repair of portables and mobiles; coordinate the repair and maintenance of the radio systems in client regions; and maintain inventory.
• Coordinate with radio technicians and assist with radio-related tasks as needed.
• Support the UPS system and equipment: ensure UPS system is maintained with accordance to contract specifications; check batteries on a regular basis; and verify that all equipment maintained is UL compliant.
• Assist in repair and maintenance of any additional electronic or physical systems included within the call center.
• Provide a weekly report on all service work accomplished during the previous week. 

Requirements

• 5+  years experience plus a bachelors degree; or 7+ years experience without a degree
• Must be able to pass a background investigation and obtain a Public Trust clearance
• Basic understanding of electronics & signal flow
• Inside wiring experience (analog and network)
• VOIP system understanding
• Basic Phone wiring
• Troubleshooting with telephone testing equipment

Preferred Qualifications

• VOIP system administration
• Radio communications experience, particularly LMR
• Government telecommunications experience

 

Why Join Chartis Federal?

We offer a competitive compensation and benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Retirement plans with company contributions
• Professional development opportunities and career growth support
• A dynamic and collaborative work environment where your contributions are valued

At Chartis Federal, we believe in fostering a culture of excellence, integrity, and innovation while supporting critical national security missions. Join us in shaping the future of government contracting and national security solutions.

Chartis Federal is an Equal Opportunity Employer and employs qualified individuals regardless of race, religion, color, sex, national origin, age, disability, or any other classification proscribed under applicable law. We participate in E-Verify.