Work Desk Representative, Entry

Location: Vegreville, AB 

Duration: 18 Months

 What We Offer:

• Starting rate $2,874.02 Bi-weekly
• 15 days paid vacation
• 5 additional paid days off
• Charitable donation matching
• Flexible benefits from first day of employment
• A culture based on safety, caring, integrity, agility, collaboration, and striving for excellence

Why Work Here:

Joining the ATCO Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community.

About the Role:

Join us at ATCO Electric as a Work Desk Representative, Entry. As a valuable member of our team, you will have the opportunity to work in a fast-paced and changing environment, where you will be challenged to excel and make a difference.

Reporting to the Supervisor, Central Work Desk and Dispatch, you will perform daily functions required in the 24/7 operation of the Central Work Desk. You will be responsible for responding to and routing incoming outage emergencies, as well as dispatching work requests from a Call Centre to the appropriate service provider in ATCO Electric’s distribution field operation. Your position uses job type and service targets to assess the appropriate priority and timely assignment of all work requests through the Central Work Desk.

At ATCO Electric, we are committed to providing extraordinary service to our customers. We value collaboration, innovation, and dedication to achieving results.

What You’ll Do:

• Operational Commitment: Work rotational shifts (6:30 AM to 6:30 PM or 6:30 PM to 6:30 AM)
• Respond to all work requests, referrals, and restoration from Call Centers and direct customer inquiries via telephone, fax, radio, and email
• Time tag inbound calls and refer calls as required to the appropriate service provider
• Monitor and close work requests, producing work completion reports
• Provide general administrative and clerical support, including filing, photocopying, faxing, sorting mail, and data entry
• Assist the Supervisor, Central Work Desk, and Work Desk Representative Qualified
• Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS) to dispatch work requests, monitor progress, manage expectations, and ensure completion.

Who You Are:

• Grade 12 diploma or equivalent.
• 0 - 2 years of related experience, ideally in a customer service, call-handling, or administrative setting.
• Confidence using standard computer applications, including word processing, spreadsheets, and email.
• The ability to manage multiple tasks at once, such as working on a computer while speaking with customers by phone, in a 24/7 shift-based environment.
• Strong communication and interpersonal skills, with the ability to remain professional, calm, and clear in all interactions.
• A genuine commitment to providing excellent customer service and positive customer experiences.
• Well-developed organizational and time‑management skills, with strong attention to detail and follow-through.
• The ability to work independently, stay motivated, and make sound decisions in a dynamic environment.
• Familiarity with utility operations, service territories, or working with geographically dispersed customers.
• Experience with data entry or customer information systems.
• This role includes participation in a 24/7 rotational on-call schedule.
• To support on-call coverage, you must be able to reside within 30 minutes of the Central Work Desk facility. 

An expectation of the Work Desk Representative position is to sometimes provide after-hours stand-by duties. As such, you will be required to maintain a residence within the established service point boundary for Vegreville, AB. 

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. Successful candidates will be required to complete a criminal, education and employment background check and other skills assessments as needed for the position. 

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com.  

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.