Food & Beverage Supervisor

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Role:

We are seeking a Food & Beverage Supervisor to work in our vibrant Asian-fusion venue, Paper Crane. Reporting to the Venue Manager, and working alongside a passionate and supportive hotel team, you know your way around a drinks menu and can wow our guests on the floor. You will assist in leading the team and creating a dining experience that keeps our guest wanting more. 

• You will bring high energy and a passion for delivering exceptional service to our guests and customers.
• Strong knowledge of the sequence of service.
• Ability to oversee floor service, ensuring smooth operations across all areas.
• Anticipating and responding to tricky requests & concerns in a professional and timely manner and coaching your team to do the same. 
• Lead, motivate, and support a team of Food and Beverage Attendants, creating an outstanding employment experience and leading them to continue to deliver incredible service.
• Develop and implement strategies to increase revenue while ensuring an outstanding guest experience.

About You:

We are looking for a skilled and ambitious restaurant supervisor who can display: 

• Considerable experience in premium restaurant or luxury hotel environments.
• Previous restaurant or bar supervisory experience.
• Demonstrated passion for the hospitality industry and speciality in high quality service. 
• Great attention to detail, being one step ahead of guests needs. 
• In-depth knowledge of sequence of service and product knowledge.  
• The passion to take on other ad-hoc duties as required 
• Ability to prioritise & work in fast-paced environment being able to keep high standards of service.  
• Friendly and confident communication skills.   
• QLD RSA essential 
• Available across various shifts including weekends, evenings and public holidays 
• Able to commit for a minimum of 6 months 

The Benefits:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days
• Green future - we are committed to enhanced sustainability practices 
• Dedicated Internal Mobility Programme and reward scheme
• Online learning, career enhancement and development plans 
• Personalised employee support network
• Regular service recognition and team events  

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We are proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.