Out of Hours Allocations Team Leader

• Suffolk County Council 
• Address: West Suffolk House, Bury St Edmunds, Suffolk IP33 3YU and Hybrid working
• Salary: £34,434 per annum (pro rata)
• Hours: 18.5 hours per week, and these hours include working every other weekend
• Contract: Permanent

 

We’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as an Out of Hours Allocation Team Leader and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.

Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.  

Reimagine the possibilities.  

 

Your role and responsibilities 

• Oversee referrals from community and hospital teams, ensuring they’re allocated to Reablement Support Workers through the Home First scheduling system.
• Act as the triage point in Liquid Logic, flagging cases that need attention and keeping workflows moving.
• Work closely with Team Leaders to resolve allocation challenges, using data and insights to find practical solutions.
• Apply up-to-date knowledge of legislation, policy, and procedures so workflows meet statutory and performance requirements.
• Help adapt systems to respond to urgent or priority work and support change processes when needed.
• Take part in supervision, team meetings, training, and development opportunities.
• Maintain accurate records in Liquid Logic to ensure everything is documented properly.
• Report allocation difficulties to the Registered Manager and assist in finding solutions.
• Support complaints resolution by collecting and collating relevant information.
• Champion excellent customer care by keeping customers informed about timescales and next steps.
• Manage Home First referrals in line with access criteria and Provider of Last Resort responsibilities.
• Promote integration with Health colleagues and build strong partnerships across services.
• Monitor Home First activity and ensure smooth operations.
• Foster strong relationships between Home First teams and referring organisations.
• Make sure customers are allocated quickly to reduce wait times for assessment, reablement, or domiciliary care.
• Oversee the scheduling system to reduce workflow blockages and maximise capacity.

 

You will need 

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

 

The team 

Home First provides short-term reablement care and support to people living in their own homes. Our service helps individuals regain independence following a hospital stay, illness, or crisis at home, and also works to prevent unnecessary hospital admissions.

You’ll collaborate with colleagues across Adult Community Services (ACS) Cluster Teams, Independent Providers, Health partners, Borough and District Councils, Multi-Agency Safeguarding, and a wide range of voluntary sector organisations.

This is a hybrid role, with midweek office days dedicated to team collaboration, sharing best practice, and supporting each other. Every other weekend, you’ll work from home, covering the Home First county alongside colleagues from other area teams.

Home First is a fast-paced environment where the work we do makes a real difference to people’s lives. Our team is enthusiastic, committed, and guided by SCC’s We Aspire values, creating a dynamic and rewarding workplace.

Office days will be agreed at interview to meet both business and individual needs.

 

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

 

For more information 

Please contact Rachel Sadler (she/her) for a casual conversation. You can contact them by either calling 01284 758716 or emailing rachel.sadler@suffolk.gov.uk

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. 

 

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a CV (without name and personal details). 

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.  

  

Closing date: 11.30 pm, 17 March 2026.

 

This is part of the HFS (Home First Service) wider job family.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid 

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).