Customer Engineering Strategy and Operations Lead, EMEA (Fixed-Term Contract)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.

Preferred qualifications:

• Experience in improving processes, tools and systems.
• Proficiency in SQL, Looker and Sheets.
• Ability to demonstrate a record of high productivity, meeting deadlines, and to take responsibility.
• Ability to synthesize complex data into actionable business insights.

About the job

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

As a Customer Engineering Strategy and Operations Lead. You will jointly own the business through detailed planning and execution, developing and deploying business strategy to drive high growth. You will be a strategic partner and trusted advisor to the leadership team, helping land motivated plans and building the structures necessary for a rapidly scaling organization.

You will enjoy the ambiguous nature of driving a growing business. You are ready to build processes, structures, and programmatic systems from the ground up that have a high impact on the organization and its clients. You are excited about solving problems, working with data, and finding insights to help the greater team succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Partner with the leader of North Customer Engineering and their leadership team to develop organization strategy including organization design, growth, and business plans, become an integral part of the leadership team as a trusted advisor.
• Establish and shape the way the region works through operational cadence, content of reviews, improvement initiatives, and defining key metrics, insights, and reporting.
• Drive the business forward by developing and executing initiatives to accelerate growth and scale.
• Run the daily business for the North Customer Engineering organization, owning key processes like business reviews, headcount management, and resource planning.
• Drive and deliver the annual Customer Engineering planning process for the region in partnership with Central Strategy and Operations, Finance, and Compensation teams. Foster collaboration and best-practice sharing within the region and cross-functionally.