Key skills
AnalyticsCommunication
About this role
Content Expert
Do you enjoy taking ownership for delivering successful projects?
Would you like to be part of a content expert of Data Curation team in operations?
About our Team
The Data Operations department within Elsevier is responsible for ensuring that Secondary electronic content is correctly processed, loaded, and available on Elsevier's product websites for the end user customers.
About the Role
The Content Expert is a team member of the Data Curation team within the Data Operations department and is mainly responsible for content management. The Content Expert manages content on Elsevier's external websites for customers such as Scopus, Engineering Village, and content in systems.
Responsibilities
Assess, Execute and Process Improvement of Content Management:
Primary assessment of content improvement requests (drafting of procedure and workflow).
Develop and document workflows.
Discuss process improvement activities with other related parties.
Review and gain approvals for new and existing content improvement and/or change requests to safeguard existing content strategy and/or support new business.
Control new/existing content and new content requirements as specified by the Business to mutually agree on final content requirements.
Process improvement activities to reduce costs.
Data Improvement:
Create and maintain documents and workflow instructions for suppliers.
Create code (XML) to use new format sources (when source format changes or is new) to create and validate data.
Create and/or provide input and process instructions to Supplier Managers and/or instruct external suppliers directly in cases with high level of urgency. These instructions are part of general Supplier Instruction documents (Supplier Gateway).
Provide and develop solutions to new identified content errors and existing errors.
Workflow Quality control and target QC:
Create and/or advise Project Owners on the set-up of quality KPIs for new workflows based on business requirements.
Create targeted QC checks and analysis for new and existing workflows.
Document and develop work instructions for updates of content specifications for suppliers.
Execute on-the-job training of work instructions to external Suppliers.
Be a content expert and be able to articulate the content features in a simple and intuitive way to both internal and external stake holders.
Requirements
Enjoy collaborating and leading teams to solve problems and implement innovative solutions
Have excellent computer skills in Microsoft Office with proficiency in Excel and the ability to learn new systems.
Be fluent in English, verbal and written and have excellent all-round communication skills.
Able to work as a team player and to effectively collaborate within a matrix organization.
Actively seek opportunities for personal development including progression across the wider department.
Contribute ideas to the improvement of Process
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Comprehensive Health Insurance: Covers you, your immediate family, and parents.
Enhanced Health Insurance Options: Competitive rates negotiated by the company.
Group Life Insurance: Ensuring financial security for your loved ones.
Group Accident Insurance: Extra protection for accidental death and permanent disablement.
Flexible Working Arrangement: Achieve a harmonious work-life balance.
Employee Assistance Program: Access support for personal and work-related challenges.
Medical Screening: Your well-being is a top priority.
Modern Family Benefits: Maternity, paternity, and adoption support.
Long-Service Awards: Recognizing dedication and commitment.
New Baby Gift: Celebrating the joy of parenthood.
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
Free Transport pick up and drop from the home -office - home (applies in Chennai)
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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