Principal Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Technical Program Manager

About Mastercard:
Mastercard is a global technology company in the payments industry, connecting billions of consumers, financial institutions, merchants, governments, and businesses worldwide. We are driving the future of commerce by enabling secure, simple, and smart transactions. Artificial Intelligence is at the core of our strategy to make Mastercard stronger and commerce safer, smarter, and more personal.

The Role:
At Mastercard, we’re building next-generation, modernized platforms to drive innovation and impact. As a TPM, you’ll collaborate with product teams, engineers, regulatory and legal teams, to help implement Global modernized regions and launch new products. This is an excellent opportunity to be at the forefront of Mastercard and contribute to shaping our future.

Key Responsibilities:
• Lead multiple simultaneous projects to deliver engineering work across the portfolio in a scrum execution model.
• Dive deep into the tech stack, integration patterns, organizational capabilities, and company-wide assets to provide technical solutions to customer problems.
• Contribute to strategies, design choices, and cloud infrastructure necessary to build comprehensive, believable, and achievable execution plans.
• Collaborate closely with business functions to align with the goals and vision of the organization.
• Provide data insights and clarity within or across programs, ensuring effective tracking and reporting of complex projects.
• Foster a culture of collaboration and inclusion, aligning with the company's core values of trust, partnership, agility, and thoughtful risk-taking.
• Ensure the successful delivery of high-profile new features and capabilities for customers.

All About You:
Knowledgeable and skilled in leading TPMs

Core Competencies:
• Managing overlapping multiple demand streams, mitigating escalations through initiative-taking and complex portfolio management.
• Strategic thinking, communication skills, and consensus-building to coordinate and deliver large-scale initiatives.
• Consistent communications with teams and stakeholders about status, progress, and issues – issues management for each project owned.
• Maintaining a strategic plan and schedule for their programs, informing and advising stakeholders, reviewing the status and progress of each project, mentoring project managers, and safeguarding the quality of each project plan and its deliverables.
• Demonstrate ability to lead and operate with independence and autonomy in an ambiguous environment.
• Multiple complex program portfolios.
• Adapt to shifting goals and activities while directing and managing multiple activities in parallel. • Drive overall strategy and teams inside and outside of your organization to deliver the expected results.
• Identify, plan, and apply continuous improvement methodologies across teams.
• Continuously monitor and analyze key performance indicators on the organization’s scorecard and move them in a positive direction.
• Think strategically but stay on top of tactical execution, rigorously inspecting the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raise the delivery bar.
• Build, manage, and maintain organizational relationships and confidence through effective partnerships, influencing executive leadership while commanding the respect of the individual engineers across the organization.
• Focus on managing the customer, programs executive vice president’s book of work, and plan to meet their associated technology roadmap/s.
• Deep understanding of the program platform, the organizational capabilities, and priorities, coupled with the company-wide assets to provide technical solutions to our customers' problems.
• Effectively mitigate and manage escalations through proactive customer engagement.
• Negotiate, prioritize, and set accurate customer expectations | measure and manage continuous improvements aligned with overall Business Unit and Mastercard Objectives.
• Mitigate unnecessary cycles, remove distractions through continuous prioritization and rationalization.
• Works across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.