Key skills
AIAnalyticsSalesforceLeadershipCommunicationTime ManagementSales
About this role
Recruitment Fraud Alert
We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
Senior Analyst – GTM Operations
The Opportunity:
You are an enthusiastic, high energy, proactive individual with good verbal and written communication skills. You’re capable of handling a high volume of inbound requests and managing multiple case queues in a timely and efficient manner while maintaining a positive ‘can do’ attitude.
As part of the Global BATS team, you are the first point of contact both for internal sales and external channel support queries, along with supporting the Sales management leaders.
You will provide operational support for key business function areas.
What you’ll do…
- Field support in the following areas: Case Management, System escalations, first level field support, CV Legal requests, CQC support, SFDC hygiene, territory and new account creation and de-activation, SFDC reporting, Dashboard creation and maintenance, licence assignments, deal desk support where required, FAQs and Operational manuals maintenance.
- Partner support in the following areas: Deal registration workflow, new partner onboarding, partner systems training, partner compliance checklist, partner reporting requirements, partner portal internal support (CVPU), PSD partner support.
- Management support in the following areas: SFDC reporting, Dashboard creation and maintenance, QBR template & support quarterly, customised reporting on ad-hoc basis,
*The responsibilities and duties noted above are not all inclusive. Incumbent(s) may perform other duties as required.
Who you are?
- Bachelor’s degree, or equivalent experience.
- Minimum 6+ years’ experience in a Business Operations/Sales role.
- Good organizational and time management skills.
- Data analytics & reporting experience added advantage.
- Self-motivated and energetic with a high sense of urgency.
- Good Proficiency in Salesforce & MS Office (excel, powerpoint, office etc)
- Candidates should be willing to work in 04:00 PM – 01:00 AM shift(non-negotiable)
- Experience in a Software & Tech industry preferred.
You’ll love working here because...
- Continuous professional development, product training, and career pathing
- Annual health check-ups, Tuition Reimbursement
- An inclusive company culture, an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
#LI-VK
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.