Zscaler Support Engineer

Cayuse Holdings is seeking a Zscaler Support Engineer to implement, manage, and troubleshoot Zscaler's cloud security solutions. The role involves ensuring secure network connectivity, optimizing security policies, and providing technical support for complex connectivity and user-access issues.

Responsibilities:

• Deploy, configure, and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) environments
• Analyze network issues involving HTTP/HTTPS traffic, SSL inspection, DNS, firewalls, and authentication methods (SAML, SCIM, Active Directory)
• Act as a front-line or escalation point for complex technical issues, providing, and debugging solutions
• Proactively monitor and tune Zscaler policies, including DLP, CASB, and threat protection to improve performance and security
• Create and maintain detailed technical documentation, including SOPs, network diagrams, and root cause analyses

Requirements:

• 2+ years of experience in Zscaler and network security
• Deep understanding of networking protocols (TCP/IP), OSI layers, VPNs, and cloud-based security models (SASE/Zero Trust)
• Proficiency with network packet analysis tools such as Wireshark
• Familiarity with automation tools and scripting languages like Python or PowerShell