Senior Program Manager, HR Compliance

Zillow is a leading real estate platform in the U.S., focused on delivering exceptional services to its customers. They are seeking a Senior Program Manager for HR Compliance to lead and evolve HR compliance programs, ensuring alignment with employment laws while supporting risk and compliance strategies. This role involves cross-functional collaboration to translate regulatory requirements into effective HR practices and operational solutions.

Responsibilities:

• Design, own, and operationalize Zillow’s HR compliance strategy through well-managed programs, roadmaps, and initiatives that scale with business growth across the People organization
• Navigate and influence complex stakeholder groups—including People Legal, HR Centers of Expertise, and cross-functional partners—to align on priorities, manage tradeoffs, and drive adoption of compliance initiatives across teams through clear communication, education, and change management strategies
• Translate regulatory and compliance requirements into actionable plans, timelines, and deliverables that align stakeholders and minimize business disruption
• Identify, assess, and manage change impacts across teams, escalating risks and dependencies as needed to ensure successful execution
• Support continuous improvement of HR compliance programs by incorporating stakeholder feedback, lessons learned, and evolving business needs
• Monitor, interpret, and operationalize evolving federal, state, and local employment laws and regulations (e.g., FLSA, EEO, HIPAA, and related requirements), including ensuring the accuracy and currency of required workplace posters
• Translate regulatory requirements into compliant HR practices, controls, and operational guidance, in partnership with Legal and HR stakeholders
• Own Zillow’s global background check program, ensuring compliance with applicable laws, vendor governance, adjudication guidelines, and consistent execution across regions
• Lead the preparation, coordination, and submission of required federal employment reports for Zillow, including EEO-1, California Pay Data, and other mandated workforce filings
• Support the governance and ongoing maintenance of global HR policies, handbooks, and mandatory guidelines, in partnership with Legal and Centers of Expertise
• Collaborate with HR Technology, IT, and Product to ensure HR systems and tools support core compliance needs, including document retention, employment eligibility tracking, training, and required reporting
• Drive the rollout and deployment of annual compliance training, coordinating with content owners and the Talent Success team to ensure timely execution
• Partner with Enterprise Records Management and relevant stakeholders to support the implementation and operationalization of the People organization’s record management strategy, including governance, retention requirements, and execution across processes and systems
• Lead internal HR compliance audits and risk assessments to identify and assess areas of compliance risk
• Serve as a primary HR point of contact for internal and external audits, and regulatory inquiries, in partnership with Legal
• Partner with People Team COEs to support audit remediation efforts, including tracking corrective actions, monitoring progress, and escalating risks as needed
• Partner with control owners, Finance, Internal Audit, Compliance and cross-functional teams to support audit readiness for SOX, SOC 2, and other enterprise audit requirements and activities, ensuring documentation and evidence are audit-ready
• Develop and maintain HR compliance dashboards, metrics, and key risk indicators to provide visibility to HR and executive leadership
• Analyze compliance data to identify gaps, trends, risks, and root causes, translating insights into actionable recommendations
• Lead HR compliance initiatives, including regulatory implementations, system enhancements, and policy or process changes