Field Service Engineer - Greater Charlotte Region

ITW is a leading company in the field of technology and engineering, and they are seeking a Field Service Engineer to calibrate, maintain, install, troubleshoot, and repair complex test systems at customer sites. The role involves managing customer satisfaction and service contract performance while ensuring operational efficiency and revenue generation.

Responsibilities:

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance
• Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations
• Performs calibrations relevant to assigned customer base independently
• Coordinates and conducts installation and maintenance activities
• Implements the operational requirements of the MTS Corporate and Field Service Quality System
• Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing
• Maintains service documentation in requested format for all service activities delivered at customer sites as assigned
• Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment)
• Maintains current knowledge and training in MTS technology and products
• Other duties and special projects as assigned

Requirements:

• Experience in support and service
• Willingness to travel ~70-75% of the time
• Must possess a valid driver's license and able to obtain automobile/liability coverage
• Good oral and written English communication skills
• Basic MS-Office computer and software skills
• Ability to work with high degree of personal discipline
• Problem solving and analytical business skills
• BS deg. in Mechanical/ Electrical Engineering or relevant subject with a minimum of 1-3 years relevant experience
• AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience; or 8 years relevant technical experience