Sr. Product Manager (UX) - Smart Buildings

RealPage, Inc. is a company focused on enhancing customer experiences through innovative product design. As a Sr. Product Manager (UX), you will lead the UX design process, collaborating with product and engineering teams to ensure user-centered design principles are integrated throughout the product development lifecycle.

Responsibilities:

• Use personas and a narrative to story-tell the problem to solve and its solution
• Extract requirements from customer pain points
• Conduct user, customer, and SME interviews
• Clearly document knowledge, existing workflows, and pain points gained from user, customer, and SME interviews
• Solve product/user problems utilizing user-centered design thinking
• Document the design solution's workflow and functional specifications for Engineering to build
• Work with PM to align on design solution and assist in discovery efforts with producing discussion guides and conducting SME interviews
• Work with engineers and QA to be able to communicate designed functionality and workflows for ticketing and quality control testing
• Utilize design standards system in designing a solution and work with Design Standards team to provide feedback on design system evolution
• Work with UX researchers in continuous discovery efforts
• Understanding how to establish success metrics to gauge adoption and solution validation

Requirements:

• Product management experience working on mobile apps or web-based products
• Own & execute product roadmap for specific modules/features 'Acts as Product Owner for the Scrum team'
• Assist in reviewing and analyzing customer needs to identify solutions
• Breakdown of epics and/or features into stories and acceptance criteria
• Product Demos experience (internal or external, as needed)
• Analyze, triage and troubleshoot maintenance issues
• Strong execution/operationally-minded
• Strong problem solving, analytical and conceptual thinking skills
• Ability to demonstrate product capabilities to a varied audience
• Experience with at least one user interface design tool
• Experience with SAFe Agile and Scrum
• Master storyteller and story mapper
• Analytical and decisive; balance technical innovation, technical debt, ongoing support
• Knowledge of SDLC and agile software delivery
• Proven ability to support enterprise applications with large initiatives and managing complex requirement and dependencies
• Effective Communication Skills to include but not limited to
• Experience with B2B2C, SaaS solution, and/or integration platforms
• Familiarity or exposure to AI concepts
• Familiar with: AzureDevOps, Confluence, SAFe Agile or basic Scrum Agile experience
• Industry relevant knowledge is a plus (Multifamily, Self-storage, or Senior Housing, Real Estate, etc.)