Customer Success Manager, DeductionsLink

Inmar Intelligence is seeking a Customer Success Manager for their DeductionsLink business, responsible for managing and growing client relationships. The CSM will act as a strategic advisor to clients, ensuring they receive consistent value from the deduction management platform while driving retention and client satisfaction.

Responsibilities:

• Serve as the primary relationship owner for assigned DeductionsLink CPG clients
• Lead client onboarding and establish operational alignment
• Deliver monthly and quarterly performance reporting, including deduction trends, aging insights, and SLA adherence
• Lead Quarterly Business Reviews (QBRs) with client finance and AR leadership
• Proactively monitor account health, identify risks to retention or performance, and drive cross-functional resolution to protect and expand client relationships
• Partner closely with AR Services to ensure consistent service delivery
• Act as escalation point for client concerns or service gaps
• Identify opportunities to improve client processes and enhance value realization
• Collaborate with Product and Data teams to communicate client feedback and enhancement requests
• Analyze deduction activity, aging trends, and dispute data to validate service performance and partner with AR Services on continuous improvement initiatives
• Maintain accurate documentation of client interactions, action plans, and reporting

Requirements:

• Bachelor's Degree
• 5+ years of experience in Customer Success, Account Management, or client-facing roles within a Deductions Management, AR/AP, or ERP-based solutions environment; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
• Experience working with CPG manufacturers strongly preferred
• Experience working to promote value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Ability to manage multiple client relationships in a fast-paced environment